Collections
| Dyddiad hysbysebu: | 08 Ionawr 2026 |
|---|---|
| Cyflog: | £27,000.00 i £30,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Ionawr 2026 |
| Lleoliad: | Manchester, Greater Manchester, M2 5BD |
| Cwmni: | Search Consultancy LTD |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Req/677088_1767884714 |
Crynodeb
Payment Support / Collections Advisor - February 2026 Start
Manchester City Centre | Hybrid (2 days from home)
£27,000 - £30,000 + 10% Annual Bonus
Start 2026 in a role that combines stability, purpose, and progression. We're hiring for a fast‑growing UK car finance business that puts fairness, transparency, and customers first.
The RoleYou'll join a supportive Payment Support / Collections team, helping customers who have fallen behind on payments. Through empathetic, solution‑focused conversations, you'll agree realistic outcomes that help customers get back on track.
This is not a script‑led or high‑pressure environment - it's about listening, understanding, and delivering a positive customer experience.
What You'll Do- Speak with customers experiencing payment difficulties
- Agree fair and achievable repayment plans
- Support vulnerable customers with care and empathy
- Work with internal teams to resolve cases effectively
- Keep accurate system records
- Identify risks and suggest service improvements
- £27,000 - £30,000 depending on experience
- 10% annual performance bonus plus discretionary company bonus
- Monday-Friday, 9:00am-6:30pm (37.5 hours)
- One Saturday morning every 3-4 weeks (shorter week when worked)
- Hybrid working - 2 days from home
- 25 days holiday + bank holidays (rising to 28)
- Private medical insurance (Vitality)
- Health cash plan (including children)
- 5% employer pension contribution
- Free breakfast, drinks and fruit in the office
- Employee discounts platform
- Paid volunteering day
- Mental health support (6 free counselling sessions)
- Enhanced sick pay and family leave
With over 450 employees nationwide, this is a people‑first business focused on doing the right thing for both customers and colleagues. You'll gain long‑term stability, genuine support, and clear opportunities to grow.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.