Credit Controller - 12 Month Fixed Term Contract - Birmingham, West Midlands County
| Dyddiad hysbysebu: | 08 Ionawr 2026 |
|---|---|
| Cyflog: | £32,206 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Ionawr 2026 |
| Lleoliad: | Birmingham, West Midlands County, B16 8TP |
| Cwmni: | Housing 21 |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1166021 |
Crynodeb
12 Month Fixed Term Contract
Hours: 35 hours per week
Shift Pattern: to come in on a Wednesday every week as this is a processing team.
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
The role
We are currently looking to recruit a full time Credit Controller on a Fixed Term Contract to join the Finance and Treasury team.
Within the role you will be responsible for and have ownership of specific accounts, including local authorities, tenants, commercial and resident accounts.
Develop relationships with customers and other stakeholders, be proactive in chasing of all debts, monitoring of and addressing of customer queries in adherence with Housing 21’s Credit Management policies & procedures to ensure all payments are received to terms and in full.
The role is hybrid, therefore, the successful candidate will be required to attend all training sessions and team meetings at our head office in Birmingham as required and to work from the office as well as working remotely.
What we’re looking for
The essential requirements for the role include:
Excellence working in fast paced, high-volume environment and delivery of excellent customer service
Housing and care sectors experience
Knowledge & experience of customer account management, credit collections, controls, procedures and relevant legislation and safeguards
Experience working with complex systems solutions with numerous interfaces from feeder systems
Confidentiality and data protection legislation
Why us?
It’s a great time to join us. Did we mention we’re a Platinum Investors in People organisation, placing us among the top two percent of organisations assessed?
We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21.
Closing date for applications 25 January 2026
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Hours: 35 hours per week
Shift Pattern: to come in on a Wednesday every week as this is a processing team.
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
The role
We are currently looking to recruit a full time Credit Controller on a Fixed Term Contract to join the Finance and Treasury team.
Within the role you will be responsible for and have ownership of specific accounts, including local authorities, tenants, commercial and resident accounts.
Develop relationships with customers and other stakeholders, be proactive in chasing of all debts, monitoring of and addressing of customer queries in adherence with Housing 21’s Credit Management policies & procedures to ensure all payments are received to terms and in full.
The role is hybrid, therefore, the successful candidate will be required to attend all training sessions and team meetings at our head office in Birmingham as required and to work from the office as well as working remotely.
What we’re looking for
The essential requirements for the role include:
Excellence working in fast paced, high-volume environment and delivery of excellent customer service
Housing and care sectors experience
Knowledge & experience of customer account management, credit collections, controls, procedures and relevant legislation and safeguards
Experience working with complex systems solutions with numerous interfaces from feeder systems
Confidentiality and data protection legislation
Why us?
It’s a great time to join us. Did we mention we’re a Platinum Investors in People organisation, placing us among the top two percent of organisations assessed?
We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21.
Closing date for applications 25 January 2026
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.