Community Dietetics Services Co-ordinator

Dyddiad hysbysebu:	08 Ionawr 2026
Cyflog:	£31,049.00 i £37,796.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£31049.00 - £37796.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	22 Ionawr 2026
Lleoliad:	London, SE13 6LH
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9197-26-0033

Crynodeb

Job description attached (with person spec) Job Summary: The post holder will provide comprehensive administrative and secretarial support to the Home Enteral Nutrition (HEN) Team and Dietetic Team for Children with Special Educational Needs and Disabilities (SEND) resolving day to day problems independently. Make informed decisions within area of responsibility, ensuring that agreed standards and targets are met in accordance with departmental, Trust and national standards, policies and procedures. Act as a source of advice and guidance, and the first point of contact for enquires for the HEN and SEND Teams. Coordinate the preparation of meetings, agendas and minutes, taking appropriate follow up action as required. The post holder will be expected to appropriately manage confidential, complex and sensitive information concerning staff and the Trust as a whole, exercising discretion and upholding high professional and ethical standards at all times. The post holder will be a key member of the HEN and SEND Teams and will undertake roles and responsibilities in accordance with the grade and nature of the post. These will include specific project work and full meeting facilitation. The post holder will provide line management and supervision to other administrative staff working within the HEN and SEND Teams. Key Result Areas & Performance: To provide consistent and efficient administrative support Demonstrate effective time management and workload prioritisation To ensure confidentiality of information, both verbal and written, at all times To support the HEN and SEND Team Service Leads with administrative tasks Ensure continuous review of administration policies and procedures Implement and develop new processes and guidance in order to secure efficient and effective operation of the service Develop and maintain standard operating procedures in relation to the work of the Head of Nutrition and Dietetics Undertake any project work as required, including obtaining information from the internet, collation and reporting of data in order to produce reports, spreadsheets and presentations, utilising relevant Trust systems, as determined by the role, ensure all relevant data is collected and input accurately in line with the Trust guidelines. Share ideas for potential service improvement Provide an efficient and comprehensive secretarial and clerical service to the HEN and SEND leads on a day-to-day basis and be fully involved member of the Community Dietetics teams To act in the role of Fire Marshall for the HEN Team base. Workforce Provide line management, supervision and advice to other administrative staff working in the HEN and SEND Teams. This will include carrying out one to ones, PDRs, sickness management and performance review as required. Support and co-ordinate administrative task schedules for Dietetic Assistants and HEN Support workers within the HEN and SEND Teams To be involved with recruitment of Band 3 and Band 4 staff within the HEN and SEND Teams To provide administrative support for the recruitment of other roles within the HEN and SEND Teams Financial To oversee entry of invoices/financial data in order to cross charge and re-bill appropriately, including the request for credits To check budget statements/invoices (Identify anomalies, reconcile/rectify anomalies, take appropriate action/escalate) Deal with private invoices Retrieve data relating to the supply of goods To process documentation relating to the supply of goods To be familiar with the SBS ordering system, using it appropriately and liaising with Supplies department as necessary To understand ordering and monitoring of Community Enteral Feeding Supplies for tube fed adults and children in Lambeth, Southwark and Lewisham To oversee the process for ordering and monitoring the provision of enteral feeding supplies of adults and children referred to the HEN Team for budget management only To oversee stock control management of clinical and stationary supplies for the HEN and SEND Teams Partnerships - Communications and Relationships To use initiative in handling queries, based on knowledge of the departments, within the boundaries set by the HEN and SEND Service Leads To be the central point of contact for the HEN and SEND Teams as requested In a courteous and professional manner, respond positively and promptly to enquiries and incoming calls/emails taking suitable course of action as necessary, liaising with others as appropriate Greet and receive guests who are visiting the HEN Team To communicate sensitive and complex information to individuals/other service users or departments To liaise with professional staff/managers and other colleagues outside of the service To deal with freedom of information requests on behalf of therapy services as requested To work collaboratively with other teams and organisations as appropriate to the role, such as the acute Nutrition and Dietetics Teams at Lewisham and Greenwich NHS Trust, the Community Head and Neck Cancer Therapy Team, Community Childrens Nursing Teams, the Enteral Feeding Company Typing which includes correspondence of a varied, complex, unpredictable nature Writing reports including graphical presentation of statistics / finance / human resources / other information Create PowerPoint presentations Create and update forms for data collection Maintain spreadsheets and provide reports, as detailed, and also include analysis of trends and producing reports for service development To compose letters as required To type correspondence, medico-legal reports, minutes and other documents To design and type patient hand-outs and booklets, service profiles, standards and keep all changes up to date in handbooks. To utilise the Teams Electronic Patient Records Systems for inputting patient information and retrieving reports and data. This includes the Electronic Patient Registration & Records System of the Enteral Feeding Company providing supplies to adults and children on the HEN Team caseloads To co-produce the Team Newsletter, alongside HEN-SEND Team staff General Meetings Management Organise venues and facilities Send out meeting invites and confirm attendances Preparation of agendas and minutes, taking minutes, transcribes and distributes agreed documents. Attend team meetings Organise a schedule of required meetings for the forthcoming year in co-operation with the HEN and SEND Service Leads and or Clinical Leads Participate in meetings with the Enteral Feeding Company as requested by the HEN Team Service Lead, such as Community Contract Review Meetings and meetings with the Enteral Feeding Company Patient Services Team Represent the HEN and SEND Teams at the relevant Building User Group Meetings and other meetings relating to office and/or administrative processes To support with the organisation of the HEN-SEND Team away day, training sessions and CPD events Service Management Support Produce ad-hoc and routine reports for HEN and SEND service Leads, Allied Clinical Services/Children and Young People Divisions and Southeast London commissioners, including graphical presentation Gathering and interpreting detailed information to support manager e.g. Complaints, incidents etc. Maintain clinical governance log including complaints database Co-ordinate and collate monthly reports for Community Performance on behalf of HEN and SEND Team Service Leads Co-ordinate and facilitate induction programmes for staff as required General Office Activities Organise Set up and maintain appropriate systems to facilitate the efficient retrieval of information Retrieve information as requested from a variety of sources including the internet and the resource centre Manage diaries Train all departmental staff and others to understand office activities and procedures Collation and presentation of staff departmental information as required Implement actions from departmental risk assessment as required To be familiar with Eroster, updating rotas and inputting of staff absence Participate in appropriate training and developmental activities Set up and maintain appropriate systems for the management of the HEN and SEND Team Offices, including purchasing and maintenance of equipment, such as office/IT equipment, pool car, anthropometric equipment including weighing scales, parking permits Report incidents and complaints, to the Trust and/or Enteral Feeding Company Investigate and/or respond to complaints and incidents as delegated by the HEN and SEND Service Leads Ensure compliance with health and safety regulations by following Trust policies and procedures and conducting risk assessments, coordinating training sessions and seeking advice from LGT support services to maintain a safe and compliant workplace, escalating any risks/ areas of concern to HEN and SEND Team service leads