Senior Incident Manager
| Dyddiad hysbysebu: | 08 Ionawr 2026 |
|---|---|
| Cyflog: | £46,062 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Ionawr 2026 |
| Lleoliad: | Manchester, Greater Manchester |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 441943 |
Crynodeb
As a Senior Incident Manager your main day to day responsibilities will be:
Leading and managing incidents across all priority levels, with a focus on major incidents—ensuring timely communications, status updates, and adherence to emergency change protocols.
Providing escalation support for the Service Desk and Incident Management team, including participation in the out-of-hours on-call rota.
Conducting Post Incident Reviews, ensuring documentation is completed promptly and lessons learned are embedded into practice.
Championing service improvement, supporting onboarding of new services, upskilling the team, and implementing enhancements to incident processes and IT support models.
Collaborating across functions, working closely with Problem and Change Management to support root cause analysis and change handling.
Supporting team development through coaching, mentoring, and career growth initiatives within the IT Operations community.
Maintaining operational excellence by producing incident reports, managing knowledge assets, and exploring emerging technologies to improve service delivery.
Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance.
Leading and managing incidents across all priority levels, with a focus on major incidents—ensuring timely communications, status updates, and adherence to emergency change protocols.
Providing escalation support for the Service Desk and Incident Management team, including participation in the out-of-hours on-call rota.
Conducting Post Incident Reviews, ensuring documentation is completed promptly and lessons learned are embedded into practice.
Championing service improvement, supporting onboarding of new services, upskilling the team, and implementing enhancements to incident processes and IT support models.
Collaborating across functions, working closely with Problem and Change Management to support root cause analysis and change handling.
Supporting team development through coaching, mentoring, and career growth initiatives within the IT Operations community.
Maintaining operational excellence by producing incident reports, managing knowledge assets, and exploring emerging technologies to improve service delivery.
Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.