Switchboard Operator | University Hospital Southampton NHS Foundation Trust
| Posting date: | 08 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937.00-£26,598.00 Per Annum (PA) Pro Rata. |
| Hours: | Part time |
| Closing date: | 07 February 2026 |
| Location: | Southampton, SO16 6YD |
| Company: | University Hospital Southampton NHS FT |
| Job type: | Permanent |
| Job reference: | 7722057/188-THQ030126 |
Summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
This role offers the right candidate a fantastic opportunity to start or develop a career in the NHS. We offer full training on all aspects of the role.
Our department provides a professional 24-hour telephony and emergency response service to all internal departments within University Hospital Southampton NHS Foundation Trust, as well as externally for patients and their relatives. GP emergency admissions, major incidents and fire service calls are all in a day’s work.
You will need to be flexible to work both days/nights and weekends as we are a 24/7 service.
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
You will have first-class communication and prioritisation skills and enjoy working in a fast-paced environment where you’ll meet a different challenge every day.
Due to the nature of this role and service, this role is on-site and the hours are as advertised.
Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.
Shifts vary from week to week, but you will receive your rota 12 weeks in advance, covering a combination of shifts: days, evenings, nights weekends and bank holidays.
Some examples include:
Days: 07:00 - 15:00, 08:00 - 16:00 or 10:00 - 18:00
Evenings: 12:00 - 20:00 or 14:00 - 22:00
Nights: 22:00 - 07:00
Weekends and bank holidays: 07:00 - 14:30 or 14:30 - 22:00
You will receive enhanced pay for working nights/weekends.
To be flexible to work both days/nights and weekends as we are a 24/7 service.
The personal drive to work independently, but with the support of an established team.
The ability to think rationally and logically when responding to emergency situations and a keen eye for detail.
The ambition to learn every day and a track record of dealing with the public in a customer-focused environment.
This role offers the right candidate a fantastic opportunity to start or develop a career in the NHS. We offer full training on all aspects of the role.
Our department provides a professional 24-hour telephony and emergency response service to all internal departments within University Hospital Southampton NHS Foundation Trust, as well as externally for patients and their relatives. GP emergency admissions, major incidents and fire service calls are all in a day’s work.
This advert closes on Thursday 22 Jan 2026