Receptionist
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 19 January 2026 |
| Location: | Newcastle upon Tyne, NE5 2LH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3043-26-0000 |
Summary
We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manner, ensuring that patients feel welcome and supported throughout their interactions with our practice. Duties are listed below but are not limited to: - Greet patients and visitors as they arrive at the practice, ensuring a positive first impression. - Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems. - Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments. - Respond to patient queries and provide information about services, opening hours, and other relevant information. - Completion of triage documents for patients who are unable to do this themselves - Processing of prescription requests - Assist with general administrative tasks, such as photocopying, scanning, and filing documents. - Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.