WAITERS/WAITRESS
| Posting date: | 07 January 2026 |
|---|---|
| Hours: | Part time |
| Closing date: | 06 February 2026 |
| Location: | LONDON |
| Remote working: | On-site only |
| Company: | PAMP RECRUITMENT AGENCY LIMITED |
| Job type: | Temporary |
| Job reference: | LONDON1 |
Summary
Duties and Responsibilities of Waiter/Waitress
While the core tasks are similar across establishments, here’s a breakdown of the key duties and responsibilities you’ll typically find in a waiter/waitress job description:
1. Greeting and Seating Guests
Warmly welcome customers upon arrival.
Escort guests to their assigned tables.
Provide menus and explain daily specials or promotions.
Answer initial questions about the restaurant or menu.
2. Taking Customer Orders
Listen carefully to orders and special requests.
Provide recommendations when asked, based on customer preferences.
Input orders accurately into the POS system.
Relay special dietary requirements or allergies to the kitchen.
3. Serving Food and Drinks
Deliver food and beverages promptly and professionally.
Ensure orders are accurate and meet presentation standards.
Check in periodically to refill drinks and meet additional needs.
4. Ensuring Guest Satisfaction
Regularly check on tables to confirm customers are happy.
Address complaints or issues gracefully and efficiently.
Provide solutions or escalate concerns to a manager when necessary.
5. Processing Payments
Present the bill to guests at the appropriate time.
Handle cash, credit cards, or mobile payments accurately.
Provide correct change or receipts and thank guests for their visit.
6. Maintaining Cleanliness
Clear and reset tables quickly for incoming guests.
Keep dining areas, service stations, and utensils clean and organised.
Adhere to health and safety standards to ensure guest safety.
7. Team Collaboration
Coordinate with kitchen staff, bartenders, and other servers.
Assist coworkers during busy shifts.
Participate in team meetings, briefings, and ongoing training.
Essential Skills for Waiters and Waitresses
To excel in this role, waiters and waitresses need a mix of soft skills, technical abilities, and personal qualities. These attributes of food and beverage service staff are critical in delivering exceptional service, handling customer needs efficiently, and maintaining a positive dining environment.
Infographic showing essential skills for waiters and waitresses, including communication, product knowledge, teamwork, adaptability, and attention to detail
While the core tasks are similar across establishments, here’s a breakdown of the key duties and responsibilities you’ll typically find in a waiter/waitress job description:
1. Greeting and Seating Guests
Warmly welcome customers upon arrival.
Escort guests to their assigned tables.
Provide menus and explain daily specials or promotions.
Answer initial questions about the restaurant or menu.
2. Taking Customer Orders
Listen carefully to orders and special requests.
Provide recommendations when asked, based on customer preferences.
Input orders accurately into the POS system.
Relay special dietary requirements or allergies to the kitchen.
3. Serving Food and Drinks
Deliver food and beverages promptly and professionally.
Ensure orders are accurate and meet presentation standards.
Check in periodically to refill drinks and meet additional needs.
4. Ensuring Guest Satisfaction
Regularly check on tables to confirm customers are happy.
Address complaints or issues gracefully and efficiently.
Provide solutions or escalate concerns to a manager when necessary.
5. Processing Payments
Present the bill to guests at the appropriate time.
Handle cash, credit cards, or mobile payments accurately.
Provide correct change or receipts and thank guests for their visit.
6. Maintaining Cleanliness
Clear and reset tables quickly for incoming guests.
Keep dining areas, service stations, and utensils clean and organised.
Adhere to health and safety standards to ensure guest safety.
7. Team Collaboration
Coordinate with kitchen staff, bartenders, and other servers.
Assist coworkers during busy shifts.
Participate in team meetings, briefings, and ongoing training.
Essential Skills for Waiters and Waitresses
To excel in this role, waiters and waitresses need a mix of soft skills, technical abilities, and personal qualities. These attributes of food and beverage service staff are critical in delivering exceptional service, handling customer needs efficiently, and maintaining a positive dining environment.
Infographic showing essential skills for waiters and waitresses, including communication, product knowledge, teamwork, adaptability, and attention to detail