Reception Supervisor
| Dyddiad hysbysebu: | 07 Ionawr 2026 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Ionawr 2026 |
| Lleoliad: | Milton Keynes, MK6 5LD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9430-26-0006 |
Crynodeb
Day to day supervision of Reception staff Planning of staff rosters, utilising Healthroster. Authorising annual leave and ensuring the service is maintained. Planning of daily tasks ensuring all necessary tasks are supported appropriately and providing timely responses to the service need to amend staffing rotation and rotas to meet demand. Undertaking one to one meeting with direct line reports. Responsible for ensuring Reception staff have required training and skills, reviewing individual training needs and gaps to ensure that staff are supported and trained to effectively fulfil their duties. Undertaking audits, including monitoring of Clinic Outcome Forms, to identify and rectify process issues. Monitoring of eCare request lists to ensure that patients are being offered appointments within appropriate timeframes, in liaison with Patient Pathway Co-ordinators and Operational teams. Ensuring Standard Operating Procedures (SOPs) are embedded within the service to ensure efficiency and provide robust governance. Work within a delegated budget for office equipment and services Implementation of Trust policies for Receptionist and Scheduling area. Provide a customer focused service dealing with all patients or visitors in an efficient, polite, and courteous manner Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff Interact with patients and relatives in distress in a sensitive and empathetic manner Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritizing skills when disseminating information Responsible for ensuring all activity is finalised in a timely manner using Trusts patient administrative system (eCare) or appropriate IT system including did not attends (DNAs) and discharges. Please refer to the job description for further details.