Ophthalmology Medical Secretary, Band 3
| Dyddiad hysbysebu: | 06 Ionawr 2026 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Ionawr 2026 |
| Lleoliad: | Cheltenham, GL53 7AN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9318-26-0005 |
Crynodeb
Key Knowledge and Experience - Educated to GCSE grade C or above (or equivalent) in literacy and numeracy - NVQ Level 3 in Administration or equivalent experience - Appropriate experience in a hospital or office environment - RSA Level 3 or equivalent proficiency in audio typing (minimum 60 wpm) - IT experience with Microsoft Office packages and hospital systems - Excellent professional telephone manner to resolve queries and maintain organisational reputation - Proven organisational skills with the ability to prioritise workload and meet deadlines - Strong written and verbal communication skills with good command of English, punctuation, and grammar - Good interpersonal skills for dealing with internal and external contacts - Ability to work flexibly within a team, quickly and accurately - Ability to use own judgment and initiative as appropriate Main Duties and ResponsibilitiesKey Responsibilities Referrals and Booking - Book follow-up and post-operative appointments as requested by the clinical team, including negotiating dates with patients and creating correspondence - Ensure vacant slots are utilised and inform the Booking Office to maximise capacity - Book investigations as requested by the clinical team, negotiating dates with patients and creating correspondence - Ensure arrangements meet Trust targets and are updated on IT systems promptly Outcomes and Results - Highlight results, correspondence, or patient queries requiring action and take appropriate steps (e.g., booking investigations, transcription) Specialty-Specific Support - Inform the secretarial supervisor of progress and escalate urgent issues (e.g., capacity delays, complex patient queries) - Type correspondence to patients, GPs, medical staff, and others following clinical attendance or as directed - Type detailed medical reports for legal use when necessary - Manage diaries, appointments, meetings, and paperwork for clinical teams - Support consultants with administrative tasks, including references and governance responsibilities - Provide administrative support for Out-of-Hours Eye Emergency patients and triage nurses - Liaise with external organisations (e.g., Opticians, Social Services, other hospitals) for patient care - File clinical records and consent forms from MediSIGHT into main hospital notes - Provide additional administrative support as service needs change Service Improvement - Use specialty databases for patient information and clinic activity for audits and surveys - Support service reviews and implementation of new processes - Assist with complaint resolution by collating information and escalating appropriately Team Working - Work flexibly within the Administrative Support Team to ensure equitable workload distribution - Cover colleagues during absences and participate in job rotation for development - Undertake routine office duties (e.g., note tracking, photocopying, filing) - Assist with training and induction of new staff - Adapt to departmental demands and process changes efficiently Communications and Working Relationships - Medical staff (junior and senior, including consultants) - Nursing staff - Patients, carers, and relatives - Other medical secretaries and ward clerks - Outpatient staff - Health Records, Pathology, Radiology - GPs and GP practices - Management teams - Other NHS organisations and external bodies (e.g., Opticians, solicitors, DVLA, Social Services, Police) Other - Participate in annual appraisal and personal development planning - Undertake training as required for role development - Demonstrate agreed standards of personal and professional development - Contribute positively to team effectiveness and efficiency - Adhere to health and safety regulations and Trust policies General Working Conditions - Occasional movement of medical notes (up to 10kg; manual handling training provided) - Exposure to occasional unpleasant conditions (e.g., office temperature extremes, ward odours) - Daily use of VDU (workstation assessments provided) - Handling sensitive and confidential information - Unpredictable work patterns with frequent interruptions and changing priorities