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IT Service and Systems Manager
| Dyddiad hysbysebu: | 06 Ionawr 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Chwefror 2026 |
| Lleoliad: | Lancashire, PR7 7NA |
| Cwmni: | Alfa Leisureplex Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG1960-JH1471282ChoISASM |
Crynodeb
Alfa Holiday Group has an opportunity for an IT Service and Systems Manager to join the team at our Central Office in Buckshaw Village, Chorley.
IT Service and Systems Manager working hours:
As a full time IT Service and Systems Manager, you will work a minimum of 37.5 hours per week over 5 days Monday to Friday, with an annual salary of £50,000 per annum.
Being an IT Service and Systems Manager:
This role is an exciting opportunity for a forward-thinking candidate with previous experience in a similar role, to join a small but motivated team within one of the UK’s most highly respected coach holiday and hotel companies.
You will head up a technical support team who genuinely care about their work and always strive to do better, whilst reporting directly to a Head of IT who isn’t afraid to pick up tickets or setup a server. You will be involved in all day-to-day aspects of IT including general support, troubleshooting, and the development and maintenance of internal systems and infrastructure.
This is very much a hands-on role and would suit someone interested in both SysAdmin and IT Manager roles. You will be expected to jump in and assist with support whilst also designing and implementing systems and services for use across the entire business with the support of the Head of IT.
You must be an experienced problem solver with a broad range of technical experience and interests. A passion for all things IT would ensure a good fit within the current team. This is an office-based role with the requirement to travel to our UK hotel locations on occasion, so our ideal candidate must be comfortable with being office based.
IT Service and Systems Manager responsibilities:
Heading up the day-to-day technical support team and assisting where necessary – expect to take tickets and troubleshoot systems!
Lead, mentor and support the development of the technical support team
Act as an escalation point for complex and high-impact technical issues
Troubleshoot and fix a wide range of technical issues, alongside the support team
Monitor and maintain all in-house technology – servers, networks, access control and software
Setting up and maintaining servers (physical and virtual)
Continually finding opportunities to automate, improve and develop internal systems and processes
Maintaining supplier relationships
Identify, upgrade and implement new systems
Our ideal candidate:
Essential Skills:
Demonstrable experience leading a range of technical projects across various technologies and platforms
Proven experience working with and managing Windows desktop and servers and associated systems (Entra, Exchange Online, Active Directory, Windows Server, Windows)
Experience working with multiple teams and stakeholders
Ability to research projects and liaise with suppliers
Demonstrable problem-solving skills
Virtualisation experience (currently VMware)
Hands on, solid understanding of networking (LAN/WAN, WiFi, VPNs, Firewalls and Switching)
Familiarity with DR and Backup solutions (Veeam)
Experience working across multiple sites
Desirable Skills:
Experience with scripting and/or programming, using API’s and automating the mundane
Experience working with and managing Linux servers
Experience managing or overseeing an IT support desk
Travel or Hospitality Industry knowledge
We are an employee-owned company, what does this mean?
Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE last year)
Funding for any relevant training courses to aid your development
Job Security – our employee-owned status provides better job security, as we can't
be sold to another company
30 days annual leave including bank holidays, with a flexi time scheme in operation
Support and continuous development opportunities
Competitive occupational sick pay scheme
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Build your pension – we have a pension scheme in place that the Company
contributes towards
Reward, recognition and engagement programs
Annual pay reviews in April each year
The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.
Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.
You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.
If you feel you have the necessary skills and experience to be successful in this IT Service and Systems Manager role, click ‘apply’ today. We’d love to hear from you!
IT Service and Systems Manager working hours:
As a full time IT Service and Systems Manager, you will work a minimum of 37.5 hours per week over 5 days Monday to Friday, with an annual salary of £50,000 per annum.
Being an IT Service and Systems Manager:
This role is an exciting opportunity for a forward-thinking candidate with previous experience in a similar role, to join a small but motivated team within one of the UK’s most highly respected coach holiday and hotel companies.
You will head up a technical support team who genuinely care about their work and always strive to do better, whilst reporting directly to a Head of IT who isn’t afraid to pick up tickets or setup a server. You will be involved in all day-to-day aspects of IT including general support, troubleshooting, and the development and maintenance of internal systems and infrastructure.
This is very much a hands-on role and would suit someone interested in both SysAdmin and IT Manager roles. You will be expected to jump in and assist with support whilst also designing and implementing systems and services for use across the entire business with the support of the Head of IT.
You must be an experienced problem solver with a broad range of technical experience and interests. A passion for all things IT would ensure a good fit within the current team. This is an office-based role with the requirement to travel to our UK hotel locations on occasion, so our ideal candidate must be comfortable with being office based.
IT Service and Systems Manager responsibilities:
Heading up the day-to-day technical support team and assisting where necessary – expect to take tickets and troubleshoot systems!
Lead, mentor and support the development of the technical support team
Act as an escalation point for complex and high-impact technical issues
Troubleshoot and fix a wide range of technical issues, alongside the support team
Monitor and maintain all in-house technology – servers, networks, access control and software
Setting up and maintaining servers (physical and virtual)
Continually finding opportunities to automate, improve and develop internal systems and processes
Maintaining supplier relationships
Identify, upgrade and implement new systems
Our ideal candidate:
Essential Skills:
Demonstrable experience leading a range of technical projects across various technologies and platforms
Proven experience working with and managing Windows desktop and servers and associated systems (Entra, Exchange Online, Active Directory, Windows Server, Windows)
Experience working with multiple teams and stakeholders
Ability to research projects and liaise with suppliers
Demonstrable problem-solving skills
Virtualisation experience (currently VMware)
Hands on, solid understanding of networking (LAN/WAN, WiFi, VPNs, Firewalls and Switching)
Familiarity with DR and Backup solutions (Veeam)
Experience working across multiple sites
Desirable Skills:
Experience with scripting and/or programming, using API’s and automating the mundane
Experience working with and managing Linux servers
Experience managing or overseeing an IT support desk
Travel or Hospitality Industry knowledge
We are an employee-owned company, what does this mean?
Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE last year)
Funding for any relevant training courses to aid your development
Job Security – our employee-owned status provides better job security, as we can't
be sold to another company
30 days annual leave including bank holidays, with a flexi time scheme in operation
Support and continuous development opportunities
Competitive occupational sick pay scheme
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Build your pension – we have a pension scheme in place that the Company
contributes towards
Reward, recognition and engagement programs
Annual pay reviews in April each year
The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.
Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.
You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.
If you feel you have the necessary skills and experience to be successful in this IT Service and Systems Manager role, click ‘apply’ today. We’d love to hear from you!