Credit Controller | Central and North West London NHS Foundation Trust

Posting date:	06 January 2026
Salary:	Not specified
Additional salary information:	£35,763 - £43,466 per annum incl HCAS (pro rata if P/T)
Hours:	Full time
Closing date:	05 February 2026
Location:	London, NW6 5FA
Company:	CNWL NHS Foundation Trust
Job type:	Contract
Job reference:	7702063/333-C-HQ-2038

Summary

We are currently recruiting a Credit Controller to work in the Accounts Receivable team.

The majority of the AR function is outsourced to NHS Shared Business Services so a significant part of this role is liaising between them and the rest of the Trust, helping to resolve issues which are delaying debt recovery.

The successful candidate will be a keen problem solver and pro-active in their approach to debt management.

- Liaising between NHS Shared Business Services collections team and internal staff within CNWL to resolve debt-related issues.

- Chasing debt deemed too complicated for NHS Shared Business Services.

- Validating charges and raising invoices for salary overpayments.

- Analysing overdue debt to help focus collection efforts.

CNWL’s finance department offers a diverse and friendly environment for professional development. We are a large team with many opportunities to progress your career, and have set ourselves the target of finding a mentor for every team-member who wants one. Our staff are based across various sites and we welcome flexible working. We also have the benefit of being an accredited employer for ACCA, CIPFA and CIMA.
• Ensuring that financial transactions processed on the AR system are undertaken in accordance with Standing Financial Instructions and Standing Orders
• Ensuring all debts are actively followed up by NHS SBS adhering the agreed timescales
• Ensure, in conjunction with NHS SBS, that outstanding debts are rigorously followed up on behalf of the Trust, in accordance with agreed procedures, with any potentially irrecoverable amounts referred for court action
• Support the Accounts Payable & Receivable Manager in setting up processes and procedures to ensure that all debts are recovered
• Forward any invoices received direct by the organisation to NHS SBS at the agreed address as soon as possible and work with NHS SBS to ensure invoices are submitted correctly
• Provide support to NHS SBS with customer invoice queries and debt collection
• Provide assistance where required in processing new customer account set-up, raise sales orders, receipt income into Oracle
• Assist in the review, on a monthly basis, of the detailed aged debtors report produced by NHS SBS and compile the debt reports for the monthly Board packs
• Assist in the preparation of the review of bad debts and compile write-offs when appropriate annually through the Audit Committee
• Monitor compliance with procedures to detect and rectify potential problems before they escalate
• Provide support with the completion of returns in respect of debt information
• Produce and maintain procedure notes and process maps for the debt process
• Maintain effective working relationships with colleagues within the Trust and outside it. In particular with NHS Shared Business Services, internal and external audit
• Deputise for the Accounts Payable & Receivable Manager as appropriate
• Perform any other duties as required by the Accounts Payable & Receivable Manager on a day-to-day basis


This advert closes on Tuesday 20 Jan 2026

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