Customer Care Agent
| Dyddiad hysbysebu: | 06 Ionawr 2026 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 05 Chwefror 2026 |
| Lleoliad: | Solihull, West Midlands, b26 3qj |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | The Best Connection Group Limited |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | JN -012026-16867_1767697795 |
Crynodeb
The Best Connection is pleased to be recruiting Customer Care Agents on behalf of Wilson James at Birmingham Airport. This is a fantastic opportunity to become a friendly, professional, and reliable point of contact for passengers at the very start of their journey.
Working alongside the Airport Operations Team, you'll help create a smooth and welcoming airport experience by meeting, greeting, and escorting passengers through the terminal with confidence, care, and excellent customer service.
Key Responsibilities:- Escort passengers with reduced mobility (and accompanying family) through the airport by foot, wheelchair, or electric buggy
- Assist with passenger luggage where required
- Carry out daily equipment checks and report faults
- Ensure wheelchairs and buggies are clean and operational
- Communicate with Centralised Control via IT handsets
- Complete required paperwork accurately
- Support with any other reasonable duties as required
- A positive attitude and strong work ethic
- Excellent communication and interpersonal skills
- A customer-first approach
- Ability to stand and remain on your feet for long periods
- Ability to work independently and use initiative
- Previous airport experience is beneficial but not essential
- Shifts available Monday to Sunday
- Minimum 4-hour shifts, with the potential to extend up to 8 hours, depending on operational demand
- Start times may vary throughout the week
- Additional shifts available upon request
£12.21 per hour
✔ Weekly pay
✔ 28 days paid annual leave (pro-rata, inclusive of statutory holidays)
✔ Pension contribution
✔ Online payslips
✔ Flexible shift patterns
✔ Long-term, short-term, weekend, and ad-hoc shifts available
The Best Connection is acting as an Employment Business in relation to this vacancy.