Penalties Caseworker

Dyddiad hysbysebu:	06 Ionawr 2026
Cyflog:	£30,674 bob blwyddyn
Oriau:	Llawn Amser
Dyddiad cau:	19 Ionawr 2026
Lleoliad:	Durham
Cwmni:	Government Recruitment Service
Math o swydd:	Parhaol
Cyfeirnod swydd:	443085/1

Crynodeb

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Penalties Caseworker – Customer Service Centre - Role Overview

The Customer Service Centre (CSC) sits at the heart of our operations here in the Valuation Office Agency. The CSC is the first point of contact for our customers, and you will play a crucial role leading our colleagues to support our customer’s needs and upholding the agency’s reputation.

We are looking for enthusiastic, forward-thinking people to join our expanding team of experts and who are open to learn new skills and development opportunities. As a Penalties Caseworker, you will be a part of the Check, Challenge and Appeal Penalties Team within the Non-Domestic Rating (NDR) business area. You will issue penalty notices for all Check, Challenge and Appeal cases, when it can reasonably be shown that false information has been provided knowingly or carelessly.

For an insight into working for The Customer service Centre within the VOA, please click on the video link below.

https://youtu.be/CAPxCn3yF0Q?si=mD-ljGtMDofEA5g7

Key responsibilities

• To review cases which require a penalty and determine the appropriate sanction accordingly to the business rules.
• If further evidence required, obtain evidence to support decision making by directly speaking to Customers and Stakeholders.
• Interrogate case data from relevant internal systems and databases.
• Ability to discuss individual circumstances with Valuation Leads, Property Inspectors, Check Caseworkers and individual Agents and Ratepayers.
• Issue penalty notices as defined by the business rules, updating all relevant systems as required.

Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd

Gwybodaeth am Hyderus o ran Anabledd

Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.