Income Officer
| Dyddiad hysbysebu: | 05 Ionawr 2026 |
|---|---|
| Cyflog: | £30,000 i £35,000 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 19 Ionawr 2026 |
| Lleoliad: | Hurn, Christchurch |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Sovereign Network Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7576 |
Crynodeb
Passionate about customer service and financial wellbeing?
We have an exciting opportunity for an Income Officer to join our Customer Accounts team in Hurn.
This is a part-time, permanent role (25.5 hours per week) with a starting salary of £18,243 - £21,284 per year (full time equivalent £30,000 - £35,000) and a hybrid working pattern – a mix of home, office, and customer visits.
What you'll be doing
As an Income Officer, you'll proactively manage a portfolio of customer accounts, ensuring payments are collected promptly and arrears are minimised.
You'll:
Take early action to prevent arrears and provide tailored support
Negotiate affordable and sustainable repayment arrangements
Monitor payment plans and take appropriate recovery action when needed
Prepare documentation and represent SNG at court hearings if required
Provide advice on welfare benefits and carry out income and expenditure assessments
Work closely with internal teams and external agencies to ensure customers receive the right support
Maintain accurate records and ensure compliance with policies and regulations
What we're looking for
We're looking for someone who is confident, proactive, and committed to supporting customers in a fair and inclusive way.
Strong communication skills and a sensitive approach to financial conversations
Knowledge of arrears management, debt recovery processes, and income collection
Understanding of welfare benefits and ability to carry out affordability assessments
Excellent organisational and time management skills to manage a busy caseload
High level of IT literacy
Ability to work collaboratively with colleagues and partners
Flexibility to work from the office and visit customers – you'll need a full driving licence and access to a car
A DBS check will be required for the successful candidate.
Why join us?
At SNG, you'll be part of a friendly, supportive team that values your contribution. We invest in our people and offer opportunities to develop your skills and build a rewarding career.
Our benefits include:
25 days holiday plus bank holidays (increasing with service)
Option to buy or sell holiday
3 Wellbeing days and 2 paid volunteering days
Generous matched pension scheme (up to 12%) and life cover
Enhanced family-friendly policies
Access to private medical insurance, dental cover, and wellbeing discounts
24/7 virtual GP service
Sovereign Network Group (SNG) is one of the largest housing associations in the country. We provide over 85,000 homes to more than 200,000 customers across London and the South of England.
Our purpose is simple: to provide good, affordable homes in thriving communities that people love for generations.
We're committed to equality, diversity, and inclusion – at SNG, you can truly be yourself.
Ready to make a difference? Apply now for our Income Officer role.
We have an exciting opportunity for an Income Officer to join our Customer Accounts team in Hurn.
This is a part-time, permanent role (25.5 hours per week) with a starting salary of £18,243 - £21,284 per year (full time equivalent £30,000 - £35,000) and a hybrid working pattern – a mix of home, office, and customer visits.
What you'll be doing
As an Income Officer, you'll proactively manage a portfolio of customer accounts, ensuring payments are collected promptly and arrears are minimised.
You'll:
Take early action to prevent arrears and provide tailored support
Negotiate affordable and sustainable repayment arrangements
Monitor payment plans and take appropriate recovery action when needed
Prepare documentation and represent SNG at court hearings if required
Provide advice on welfare benefits and carry out income and expenditure assessments
Work closely with internal teams and external agencies to ensure customers receive the right support
Maintain accurate records and ensure compliance with policies and regulations
What we're looking for
We're looking for someone who is confident, proactive, and committed to supporting customers in a fair and inclusive way.
Strong communication skills and a sensitive approach to financial conversations
Knowledge of arrears management, debt recovery processes, and income collection
Understanding of welfare benefits and ability to carry out affordability assessments
Excellent organisational and time management skills to manage a busy caseload
High level of IT literacy
Ability to work collaboratively with colleagues and partners
Flexibility to work from the office and visit customers – you'll need a full driving licence and access to a car
A DBS check will be required for the successful candidate.
Why join us?
At SNG, you'll be part of a friendly, supportive team that values your contribution. We invest in our people and offer opportunities to develop your skills and build a rewarding career.
Our benefits include:
25 days holiday plus bank holidays (increasing with service)
Option to buy or sell holiday
3 Wellbeing days and 2 paid volunteering days
Generous matched pension scheme (up to 12%) and life cover
Enhanced family-friendly policies
Access to private medical insurance, dental cover, and wellbeing discounts
24/7 virtual GP service
Sovereign Network Group (SNG) is one of the largest housing associations in the country. We provide over 85,000 homes to more than 200,000 customers across London and the South of England.
Our purpose is simple: to provide good, affordable homes in thriving communities that people love for generations.
We're committed to equality, diversity, and inclusion – at SNG, you can truly be yourself.
Ready to make a difference? Apply now for our Income Officer role.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.