2x Car Park Steward - Urquhart Castle
| Dyddiad hysbysebu: | 05 Ionawr 2026 |
|---|---|
| Cyflog: | £25,770 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 12 Ionawr 2026 |
| Lleoliad: | Urquhart Castle, Drumnadrochit, Inverness, IV63 6XJ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Historic Environment Scotland - Fort George |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 260 |
Crynodeb
Starting salary: £25,770
Contract type: Part-Year Permanent
Grade: 1
Location: Urquhart Castle, Drumnadrochit, Inverness, IV63 6XJ
Working Hours: Various working hours available. Minimum 19.9 hours per week. Maximum 26.5 hours per week
Interviews: To be held in person at Urquhart Castle on Week Commencing 26th January 2026
Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Urquhart Castle during the season.
The post holder will be the first point of contact with visitors and will be responsible for delivering the highest standards of visitor experience at Urquhart Castle. This role will primarily involve working as part of our car park team, ensuring the safe management of our coach and car parks.
For more information about the post and information about the team, please access the full job description 260 Seasonal Car Park Steward.pdf for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.
Benefits of joining us at Historic Environment Scotland
Enrolment onto a Civil Service Pension scheme – 28% employer contribution
25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
Reimbursement for relevant professional subscriptions
Support for further education and personal development
Study leave for work related courses
Flexible working hours (where appropriate)
Free entry to all of our properties (with up to three guests)
Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role
Customer Service
Oversee the smooth day to day operation of the car park to ensure we do not exceed our capacity.
Ensure the smooth running of the coach park to allow our prebooked trade customers access to parking onsite.
Liaise with colleagues onsite and HES teams to take forward our online booking system.
Ensure the smooth running of the allocated coach bays for commercial operator Jacobite Cruises.
Manage the daily expectations of the day trip operators.
Work with the Car Park Supervisor to develop a flexible approach to maximising visitor parking on site.
Ensure all designated parts of the car/coach parks, grounds, visitor centre and toilets to the standard as outlined in checklist for the site.
Liaise with Car Park Supervisor to report maintenance, faults/problems on site, informing management as required.
Work with other teams and stakeholders within the Castle to provide a seamless cohesive operation.
Pro-active interaction with visitors to the site, assessing their individual needs and answering enquiries both in person and by telephone.
Promotion of all Historic Scotland sites, including events and other activities.
Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas.
Support the team in achievement of quality assurance Key Performance Indicators.
Provide the warmest welcome to our visitors and engage proactively with customer service.
Teamwork
Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
Support the Managers on partnership and community engagement initiatives and projects, possibly including volunteering, weddings and other events.
Commercial Awareness
Work with your monument team to achieve overall commercial performance targets.
Promote commercial opportunities within the monument, such as coming events and retail products where appropriate.
Assist Commercial Manager to ensure accurate stock management and assist with stock and deliveries as required.
Ensuring that all administration is completed accurately and timeously, including absence reports, annual leave requests and training.
Health and Safety & Compliance
Ensure the security of the site, buildings and contents.
Monitor and comply with all H&S procedures/guidance relevant to the site, including fire duties.
Follow correct procedures to ensure safe operation of all equipment.
Ensure that the health and safety of staff, visitors and contractors is paramount at all times.
Become part of First aid team for the site
Key requirements of the role:
In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:
1. Why you are interested in the post with Historic Environment Scotland
2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.
Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.
Essential Criteria:
Strong customer service skills
Excellent teamwork skills
Ability to work well independently when lone working
Good understanding of health and safety, especially in the context of moving vehicles.
Strong communication skills and capacity to communicate at a distance
Find out more about desirable skills and experience in our full job description 260 Seasonal Car Park Steward.pdf.
Contract type: Part-Year Permanent
Grade: 1
Location: Urquhart Castle, Drumnadrochit, Inverness, IV63 6XJ
Working Hours: Various working hours available. Minimum 19.9 hours per week. Maximum 26.5 hours per week
Interviews: To be held in person at Urquhart Castle on Week Commencing 26th January 2026
Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Urquhart Castle during the season.
The post holder will be the first point of contact with visitors and will be responsible for delivering the highest standards of visitor experience at Urquhart Castle. This role will primarily involve working as part of our car park team, ensuring the safe management of our coach and car parks.
For more information about the post and information about the team, please access the full job description 260 Seasonal Car Park Steward.pdf for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.
Benefits of joining us at Historic Environment Scotland
Enrolment onto a Civil Service Pension scheme – 28% employer contribution
25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
Reimbursement for relevant professional subscriptions
Support for further education and personal development
Study leave for work related courses
Flexible working hours (where appropriate)
Free entry to all of our properties (with up to three guests)
Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role
Customer Service
Oversee the smooth day to day operation of the car park to ensure we do not exceed our capacity.
Ensure the smooth running of the coach park to allow our prebooked trade customers access to parking onsite.
Liaise with colleagues onsite and HES teams to take forward our online booking system.
Ensure the smooth running of the allocated coach bays for commercial operator Jacobite Cruises.
Manage the daily expectations of the day trip operators.
Work with the Car Park Supervisor to develop a flexible approach to maximising visitor parking on site.
Ensure all designated parts of the car/coach parks, grounds, visitor centre and toilets to the standard as outlined in checklist for the site.
Liaise with Car Park Supervisor to report maintenance, faults/problems on site, informing management as required.
Work with other teams and stakeholders within the Castle to provide a seamless cohesive operation.
Pro-active interaction with visitors to the site, assessing their individual needs and answering enquiries both in person and by telephone.
Promotion of all Historic Scotland sites, including events and other activities.
Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas.
Support the team in achievement of quality assurance Key Performance Indicators.
Provide the warmest welcome to our visitors and engage proactively with customer service.
Teamwork
Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
Support the Managers on partnership and community engagement initiatives and projects, possibly including volunteering, weddings and other events.
Commercial Awareness
Work with your monument team to achieve overall commercial performance targets.
Promote commercial opportunities within the monument, such as coming events and retail products where appropriate.
Assist Commercial Manager to ensure accurate stock management and assist with stock and deliveries as required.
Ensuring that all administration is completed accurately and timeously, including absence reports, annual leave requests and training.
Health and Safety & Compliance
Ensure the security of the site, buildings and contents.
Monitor and comply with all H&S procedures/guidance relevant to the site, including fire duties.
Follow correct procedures to ensure safe operation of all equipment.
Ensure that the health and safety of staff, visitors and contractors is paramount at all times.
Become part of First aid team for the site
Key requirements of the role:
In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:
1. Why you are interested in the post with Historic Environment Scotland
2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.
Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.
Essential Criteria:
Strong customer service skills
Excellent teamwork skills
Ability to work well independently when lone working
Good understanding of health and safety, especially in the context of moving vehicles.
Strong communication skills and capacity to communicate at a distance
Find out more about desirable skills and experience in our full job description 260 Seasonal Car Park Steward.pdf.