Planner
| Dyddiad hysbysebu: | 05 Ionawr 2026 |
|---|---|
| Cyflog: | £36,775 i £37,748 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Ionawr 2026 |
| Lleoliad: | Oxford, Oxfordshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ODS |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 400417 |
Crynodeb
ODS Property Services team work to provide essential maintenance services for residents in their homes – from repairing doors and windows or faulty electrics to fixing taps or boilers – ODS teams are on hand to ensure we’re delivering a prompt and efficient service. The role of Planner / Scheduler is an essential part of the team – your role coordinates our mobile workforce to ensure jobs are booked with the relevant tradesperson in a timely manner and that we’re delivering excellent customer service to residents and leaseholders. This will include:
- Being the first point of contact for all tenants regarding any repair issues to their property or defects to the block
- Booking repair issues and appointments on the in-house system (Aareon QL & DRS)
- Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair
- Liaising with customers to advise of appointments or delays and updates on follow-on works
- Planning / scheduling of work for both operative and sub-contractors as well as daily emergency work
Being a reactive role, this position requires somebody with excellent organisation skills, a good eye for detail and the ability to work in a fast-paced, often pressurised environment. You will ideally have prior experience as a Planner / Scheduler, and have a commitment to delivering excellent customer service at all times in a professional, courteous manner. In order to achieve this, you will possess the following:
- Excellent communication skills able to liaise effectively at all levels and build up good working relationship with customers
- A genuine interest in helping customers at all levels
- Good observation skills, with attention to detail, calm and professional approach
- Ability to work equally well alone using initiative or effectively as part of a team
- Ability to work to tight timelines with good decision-making skills
- IT Literate – good knowledge of Microsoft applications
This is a great opportunity to join a busy, hard-working and friendly team based out of our office in Horspath, Oxford.
- Being the first point of contact for all tenants regarding any repair issues to their property or defects to the block
- Booking repair issues and appointments on the in-house system (Aareon QL & DRS)
- Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair
- Liaising with customers to advise of appointments or delays and updates on follow-on works
- Planning / scheduling of work for both operative and sub-contractors as well as daily emergency work
Being a reactive role, this position requires somebody with excellent organisation skills, a good eye for detail and the ability to work in a fast-paced, often pressurised environment. You will ideally have prior experience as a Planner / Scheduler, and have a commitment to delivering excellent customer service at all times in a professional, courteous manner. In order to achieve this, you will possess the following:
- Excellent communication skills able to liaise effectively at all levels and build up good working relationship with customers
- A genuine interest in helping customers at all levels
- Good observation skills, with attention to detail, calm and professional approach
- Ability to work equally well alone using initiative or effectively as part of a team
- Ability to work to tight timelines with good decision-making skills
- IT Literate – good knowledge of Microsoft applications
This is a great opportunity to join a busy, hard-working and friendly team based out of our office in Horspath, Oxford.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.