Front of House Assistants (Ushers)
| Dyddiad hysbysebu: | 02 Ionawr 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 14 Ionawr 2026 |
| Lleoliad: | Chichester, West Sussex |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Chichester Festival Theatre |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 2601FOH |
Crynodeb
Front of House Assistant (Usher)
Contract (February – October)
Salary: £12.21 per hour (increasing in line with NMW in April 2026)
The Front of House Team is integral to CFT’s success, responsible for delivering outstanding visitor experiences. They welcome guests warmly, prioritise safety, and ensure smooth performance operations. FOH Assistants also play a vital role in promoting CFT's activities.
What you’ll be doing
Customer Experience
Embrace and deliver the mission, vision and values of CFT
Be the first point of contact for those attending performances
Offer a warm welcome and provide exceptional service to visitors
Provide information, scan tickets on entry doors and assist with seating
Give assistance to visitors with disabilities as required
Resolve any queries where possible and refer to Duty Manager as needed
Receive feedback and compliments and share as appropriate
Ensure all public areas are well-presented and carry out tidying and cleaning duties, including post-show litter picking
Sales
Proactively and enthusiastically sell programmes, ice creams, sweets and merchandise
Operate an EPOS (Electronic Point of Sale) system on a till or handheld device
Be responsible for balancing cash floats and cashing up takings
Health & Safety
Ensure that all public spaces are safe and secure for visitors and staff
Carry out the evacuation of the public in the event of an emergency in a calm and
confident manner
Ensure that any illness or accidents involving the public are dealt with efficiently and reported accordingly
Deal with potential audience disruption during a performance
Carry out bag checks as required
The role includes manual handling, such as lifting and carrying programme boxes, ice-cream trays and other heavy items, appropriate training to be provided.
What we’re looking for
Commitment to excellent customer service with a positive, proactive approach
Strong communication and interpersonal skills
Capacity to remain composed under pressure and solve problems independently
Team player with flexibility and multitasking abilities
Numerical and technological proficiency, including EPOS and ticket scanners
Integrity, diplomacy, and patience
Openness to change and an interest in theatre or the arts
Dedication to making theatre accessible to everyone
Availability for weekday, evening and Saturday shifts
Responsibilities of all Staff Members
Be aware of the work of the other departments in the achievement of CFT’s aims
Take an active part in communicating and co-operating with other staff and departments
Follow guidelines, procedures and policies provided by the company in relation to financial management and personnel records
Work in accordance with the Equal Opportunities policy of CFT
Be aware of, and comply with, the rules and legislation pertaining to Health and Safety at work
Take part in such working groups and committees as might from time to time be required for the fulfilment of departmental and/or company aims
Maintain a clean and safe working environment at all times
Be an active ambassador for CFT, its aims, objectives and values
Commit to CFT’s environmental policies to reach net zero and collaborate with us in finding innovative solutions towards more sustainable theatre-making
A few more things…
We're an Equal Opportunities employer. We embrace and celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skillsets. We passionately believe that the more diverse and inclusive we are, the better we’ll be as a company, an employer, a community hub and a theatre. We actively encourage applications from people that
have been traditionally under-represented in the arts.
We really value people who will bring unique perspectives and will add new knowledge to our team. The Theatre has an equality of opportunity approach and aspires to give everyone the chance to achieve their potential.
You may already have seen that CFT are Disability Confident and are committed to creating a diverse and inclusive culture. We welcome applications from individuals with disabilities and are committed to providing an inclusive recruitment process, including making reasonable adjustments to support all candidates, and offering an interview to applicants with a disability who meet the minimum criteria for the role.
CFT have a range of policies and procedures in place which promote safeguarding and safer practice across our organisation.
All appointments are made subject to satisfactory reference reference and proof of eligibility to work in the UK.
Contract (February – October)
Salary: £12.21 per hour (increasing in line with NMW in April 2026)
The Front of House Team is integral to CFT’s success, responsible for delivering outstanding visitor experiences. They welcome guests warmly, prioritise safety, and ensure smooth performance operations. FOH Assistants also play a vital role in promoting CFT's activities.
What you’ll be doing
Customer Experience
Embrace and deliver the mission, vision and values of CFT
Be the first point of contact for those attending performances
Offer a warm welcome and provide exceptional service to visitors
Provide information, scan tickets on entry doors and assist with seating
Give assistance to visitors with disabilities as required
Resolve any queries where possible and refer to Duty Manager as needed
Receive feedback and compliments and share as appropriate
Ensure all public areas are well-presented and carry out tidying and cleaning duties, including post-show litter picking
Sales
Proactively and enthusiastically sell programmes, ice creams, sweets and merchandise
Operate an EPOS (Electronic Point of Sale) system on a till or handheld device
Be responsible for balancing cash floats and cashing up takings
Health & Safety
Ensure that all public spaces are safe and secure for visitors and staff
Carry out the evacuation of the public in the event of an emergency in a calm and
confident manner
Ensure that any illness or accidents involving the public are dealt with efficiently and reported accordingly
Deal with potential audience disruption during a performance
Carry out bag checks as required
The role includes manual handling, such as lifting and carrying programme boxes, ice-cream trays and other heavy items, appropriate training to be provided.
What we’re looking for
Commitment to excellent customer service with a positive, proactive approach
Strong communication and interpersonal skills
Capacity to remain composed under pressure and solve problems independently
Team player with flexibility and multitasking abilities
Numerical and technological proficiency, including EPOS and ticket scanners
Integrity, diplomacy, and patience
Openness to change and an interest in theatre or the arts
Dedication to making theatre accessible to everyone
Availability for weekday, evening and Saturday shifts
Responsibilities of all Staff Members
Be aware of the work of the other departments in the achievement of CFT’s aims
Take an active part in communicating and co-operating with other staff and departments
Follow guidelines, procedures and policies provided by the company in relation to financial management and personnel records
Work in accordance with the Equal Opportunities policy of CFT
Be aware of, and comply with, the rules and legislation pertaining to Health and Safety at work
Take part in such working groups and committees as might from time to time be required for the fulfilment of departmental and/or company aims
Maintain a clean and safe working environment at all times
Be an active ambassador for CFT, its aims, objectives and values
Commit to CFT’s environmental policies to reach net zero and collaborate with us in finding innovative solutions towards more sustainable theatre-making
A few more things…
We're an Equal Opportunities employer. We embrace and celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skillsets. We passionately believe that the more diverse and inclusive we are, the better we’ll be as a company, an employer, a community hub and a theatre. We actively encourage applications from people that
have been traditionally under-represented in the arts.
We really value people who will bring unique perspectives and will add new knowledge to our team. The Theatre has an equality of opportunity approach and aspires to give everyone the chance to achieve their potential.
You may already have seen that CFT are Disability Confident and are committed to creating a diverse and inclusive culture. We welcome applications from individuals with disabilities and are committed to providing an inclusive recruitment process, including making reasonable adjustments to support all candidates, and offering an interview to applicants with a disability who meet the minimum criteria for the role.
CFT have a range of policies and procedures in place which promote safeguarding and safer practice across our organisation.
All appointments are made subject to satisfactory reference reference and proof of eligibility to work in the UK.