Dental Booking Agent
| Dyddiad hysbysebu: | 29 Rhagfyr 2025 |
|---|---|
| Cyflog: | £12.71 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.71 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Ionawr 2026 |
| Lleoliad: | Huddersfield, HD2 1GQ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B0250-25-0064 |
Crynodeb
Job Title: Dental Booking Agent - Clinical Assessment and Booking Service (CABS) Team: Dental CABS Base location: Sheridan Teal House, Bradley Line Manager: Shift Supervisor CABS Job Purpose: To undertake dental call-handling and booking duties. As a key member of the CABS team you will contribute to the delivery of a quality service and the maintenance of quality standards. Contact with the CABS service may be directly via a telephone call, in which case it will be necessary to take demographic details and undertake a non-clinical assessment to arrive at a disposition to meet the patients need for urgent dental treatment. The post-holder will be responsible for receiving Dental calls made directly to the CABS service and the accurate input of caller information on to the computer system. Alternatively, some patients will have already gone through a clinical assessment process undertaken by NHS 111, in which case the demographic information and disposition will be available from an ITK message in the computer system. The post-holder will be responsible for contacting patients where their details are notified via NHS 111 ITK contact information and book them into available appointments across Yorkshire and Humber, as appropriate, in line with relevant protocols. Principal Responsibilities: Call-handling and non-clinical assessment of calls received into CBS: To receive incoming Dental telephone calls in a polite and professional manner in keeping with the image of Local Care Direct. To record accurately the demographic details of the caller onto the computer system. To deal with the callers request for access to Urgent Dental Treatment Services by working through the non-clinical assessment computer system to identify the appropriate disposition and priority. Based on the disposition produced by the non-clinical assessment system, offering and agreeing on the most convenient appointment available in their geographic area. Travel out of area to be offered as appropriate, if authorised by the Shift Supervisor. Transfer the call to a Dental Triage Nurse, or to another clinician or service, when that is indicated by the non-clinical assessment computer system. Communicate effectively with callers, in order to ensure that they understand the rationale behind the system of assessment and prioritisation. Where Dental Nurse triage is not indicated or necessary and it is inappropriate to book the patient into an urgent dental appointment, or when there is no available appointment, offer appropriate and accurate advice to the patient regarding access to a regular dentist or other relevant service e.g.: pharmacist; dental laboratory; GP/other HCP referral to a domiciliary dental service. Dealing with ITK cases received from NHS 111 will entail: Contacting the patient and checking demographics before offering and agreeing on the most convenient appointment in their geographic area. Travel out of area to be offered as appropriate, if authorised by the Shift Supervisor. For all patients: Ascertaining the patients payment status and offering advice regarding this as necessary. Also ensuring that the patient knows to take proof of their exemption/remission and/or advising regarding completion of a declaration. Advising the patient of the NHS dental charge applicable to their appointment. Also advising as to whether payment can be made by card or has to be cash Booking the patient into an appropriate appointment slot on MyOffice. Ensuring that the patient has full details of the location of the appointment, together with any specific information relating to access etc. Ensuring that the patient is fully aware of the time of their appointment together with the time that they need to arrive in order to complete a medical history form and relevant paperwork in advance of the appointment. To also advise the patient that if they do take any regular medication they should take details of this to the appointment. Offering to those patients that are looking for a regular NHS dentist all possible relevant information available. Contacting patients, across areas, to check that they still need their appointment, in order to minimise the number of patients who fail to attend. General As the demand for appointments may exceed the number of appointments available, the Dental Booking Agent will need to be sympathetic to the patient but at the same time recognise that the patient may well be unhappy with the situation and be able to deal with this appropriately. The Dental Booking Agent will be expected to support managers in the implementation of new or changed services which impact on the Local Care Direct CAB service. The Dental Booking Agent will be expected to support Shift Supervisors as required. Communications & Relationships To liaise with patients, dental practices and NHS 111 in a professional and consistent manner To work in a collaborative manner with other members of the Dental CABS team Organisational To uphold and promote Local Care Direct values and ensure these are translated into working practices and service design To maintain the highest standards of conduct Patient care To ensure that the quality of patient care is paramount Confidentiality To operate within information governance protocols and business confidentiality is maintained at all times. Training To ensure that all mandatory training required is kept up to date Infection Prevention and Control Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this. Safeguarding Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.