Medical Education Centre Receptionist Apprentice
| Dyddiad hysbysebu: | 25 Rhagfyr 2025 |
|---|---|
| Cyflog: | £24,833.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24833.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Rhagfyr 2025 |
| Lleoliad: | Bridgend, CF31 1RQ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | H9110-25-1916 |
Crynodeb
The Medical Education Centre Receptionist will: Be the first point of contact in the MPEC for internal and external visitors. Provide cover for front-of-house services by meeting and greeting visitors, liaising with organisers/speakers and attendees to maintain an efficient and professional impression of the University Health Board as well as dealing with customers calmly, politely and tactfully. Have responsibility to problem solve conflicting booking difficulties, negotiating alterations with tact and diplomacy using own initiative to carry out changes to bookings, ensuring that appropriate procedures are followed regarding cancellation, change of venue and confirmation of booking. However, where conflicting situations arise with multiple users, analyse the requirements using negotiation and persuasive skills to ensure that a compromise is reached in order to meet the needs of users and make best use of resources available. If problems arise the Medical Education Manager/ Senior Administrators are available to provide support and advice when needed. Will answer telephones, e-mails, dealing with customer queries and difficulties and providing face-to-face advice calmly, politely, tactfully and in a friendly and efficient manner. Ensure that requirements of the visitor are accurately entered into the computerised room booking system. Ensure that visitor needs are met and that visitors are informed of appropriate charges for using the Education Centre facilities. Prepare rooms for meetings, updating notice boards as and when necessary and e-notice boards daily and always with the days events, move furniture and equipment to a required layout and replace after meetings, ensuring that all equipment is re-housed and whiteboards are cleaned. Have occasional dealings with volunteer patients which are required to attend study days and teaching sessions in the Centre and assisting in meeting the mobility and other specific needs of visitors. Assist with the provision of visual aids using the facilities available in the department i.e. photocopying overhead transparencies, demonstrating AV systems and helping users set up AV and computer equipment loading presentations onto the computer etc. and providing registers if required. Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.