13139 - Service Owner
| Dyddiad hysbysebu: | 24 Rhagfyr 2025 |
|---|---|
| Cyflog: | £71,381 i £85,257 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | The national salary range is £71,381 - £80,419, London salary range is £75,674 - £85,257. Your salary will be dependent on your base location. London: £75,674- £85,257 (which may include an allowance up to £9151) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Ionawr 2026 |
| Lleoliad: | UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 13139 |
Crynodeb
Service Owner - Prisons Digital
Location: National*
Closing Date: 11th January 2026
Interviews: expected 27th- 29th January 2026
Grade: 6
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary:
*for more salary info, for new or current civil servants, please see the T&Cs at the end of the advert
London: £75,674- £85,257 (which may include an allowance up to £9151)
National: £71,381- £80,419
Working pattern: Full time/ Part time/ Flexible working
Contract Type: Permanent
Vacancy number: 13139
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Service Owner here at Justice Digital, to be part of our warm and collaborative Prisons Digital team.
This role aligns against the Service Owner role from the Government Digital and Data Framework
These are exciting times at Justice Digital. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and systems that are simple to use for staff and citizens. While the work can be challenging, it is important, impactful and hugely rewarding.
In Prisons Digital, we build and maintain digital products and tools that help to:
protect the public
provide decent and safe spaces in which to live and work
reduce reoffending by rehabilitating the people in our care through education and employment
You will work collaboratively with multidisciplinary digital teams and with stakeholders across policy and operations, delivering digital services for prisons that meet user needs and business requirements. You will use the knowledge you gain of how users work and the policy they must comply with to develop and maintain services that speed up complex processes and help prisons to run more efficiently.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
The role of the Service Owner is to:
Deliver services that meet the government Digital by Default Service Standard and are best in class for government meeting users’ raised expectations of technology.
Be outcome-focused and balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation
Create and communicate a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing technical risk
Represent a service area to departmental board-level officials and senior stakeholders, using information from diverse user, commercial and service sources
Embed digital culture with your stakeholders, the department and the wider civil service
Be responsible for legacy technology which is part of the service area, and tackling the risks associated with this
Lead and develop a high performing team that use service design and user-centred, data-driven, cloud-based delivery practices - most of which is focussed on replacing our legacy systems
If this feels like an exciting challenge, something you are enthusiastic about and you want to join our team, please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
Staff have 10% time to dedicate to develop & grow.
Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates).
25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support including access to the Calm app.
Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT.
Bike loans up to £2500 and secure bike parking (subject to availability and location).
Season ticket loans, childcare vouchers and eye-care vouchers.
5 days volunteering paid leave.
Some offices may have a subsidised onsite Gym.
Person Specification
Essential
User focus - Gives direction on which tools / methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business.
Strategic ownership - Able to develop a long-term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant. Able to develop the capability of others.
Agile working - Coaches and leads teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. Is able to think of new and innovative ways of working to achieve the right outcomes.
Financial ownership - Able to develop a business case, own and iterate it throughout the lifecycle. Understands the granularity of financial costs per sprint and value delivered.
Location: National*
Closing Date: 11th January 2026
Interviews: expected 27th- 29th January 2026
Grade: 6
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary:
*for more salary info, for new or current civil servants, please see the T&Cs at the end of the advert
London: £75,674- £85,257 (which may include an allowance up to £9151)
National: £71,381- £80,419
Working pattern: Full time/ Part time/ Flexible working
Contract Type: Permanent
Vacancy number: 13139
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Service Owner here at Justice Digital, to be part of our warm and collaborative Prisons Digital team.
This role aligns against the Service Owner role from the Government Digital and Data Framework
These are exciting times at Justice Digital. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and systems that are simple to use for staff and citizens. While the work can be challenging, it is important, impactful and hugely rewarding.
In Prisons Digital, we build and maintain digital products and tools that help to:
protect the public
provide decent and safe spaces in which to live and work
reduce reoffending by rehabilitating the people in our care through education and employment
You will work collaboratively with multidisciplinary digital teams and with stakeholders across policy and operations, delivering digital services for prisons that meet user needs and business requirements. You will use the knowledge you gain of how users work and the policy they must comply with to develop and maintain services that speed up complex processes and help prisons to run more efficiently.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
The role of the Service Owner is to:
Deliver services that meet the government Digital by Default Service Standard and are best in class for government meeting users’ raised expectations of technology.
Be outcome-focused and balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation
Create and communicate a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing technical risk
Represent a service area to departmental board-level officials and senior stakeholders, using information from diverse user, commercial and service sources
Embed digital culture with your stakeholders, the department and the wider civil service
Be responsible for legacy technology which is part of the service area, and tackling the risks associated with this
Lead and develop a high performing team that use service design and user-centred, data-driven, cloud-based delivery practices - most of which is focussed on replacing our legacy systems
If this feels like an exciting challenge, something you are enthusiastic about and you want to join our team, please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
Staff have 10% time to dedicate to develop & grow.
Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates).
25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support including access to the Calm app.
Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT.
Bike loans up to £2500 and secure bike parking (subject to availability and location).
Season ticket loans, childcare vouchers and eye-care vouchers.
5 days volunteering paid leave.
Some offices may have a subsidised onsite Gym.
Person Specification
Essential
User focus - Gives direction on which tools / methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business.
Strategic ownership - Able to develop a long-term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant. Able to develop the capability of others.
Agile working - Coaches and leads teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. Is able to think of new and innovative ways of working to achieve the right outcomes.
Financial ownership - Able to develop a business case, own and iterate it throughout the lifecycle. Understands the granularity of financial costs per sprint and value delivered.