13074 - Remote Support Applications Analyst
| Dyddiad hysbysebu: | 24 Rhagfyr 2025 |
|---|---|
| Cyflog: | £29,303 i £35,564 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | The national salary range is £29,303 - £31,061, London salary range is £33,551 - £35,564. Your salary will be dependent on your base location |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Ionawr 2026 |
| Lleoliad: | UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 13074 |
Crynodeb
Remote Support Applications Analyst
Location: National
Closing Date: 7th January 2026
Interviews: w/c 19th January 2026
Grade: EO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £33,551-£35,564: National: £29,303 - £31,061
Working pattern: Full time, part-time, job-share, flexible working.
Contract Type: Permanent
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Remote Support Applications Analyst here at Justice Digital, to be part of our warm and collaborative Remote Support team.
This role aligns against Application Operations Engineer from the Government Digital and Data Framework
Application Engineering is where ideas become reality. Our engineers build, test, and maintain the software and services that power Justice Digital. They work closely with designers, product teams, and users to create applications that are secure, accessible, and easy to use. From developing new features to solving complex technical problems, application engineers play a key role in delivering services that make a real difference. This area suits people who enjoy coding, collaborating, and continuously improving how things work.
The Digital & Technology Support team provides Local and Remote 2nd line support excellence that enables our MoJ customers to thrive.
The team provides technical support, expertise and knowledge sharing tailored specifically to our customers remotely & onsite. Our personal, customer centric focus allows the MoJ business to run efficiently and project delivery to happen seamlessly.
We actively support professional development at the Ministry of Justice. Candidates are expected to demonstrate a willingness to work towards obtaining relevant accreditations as part of their role.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
As a Remote Support Applications Analyst, you will be responsible for owning and ensuring the speedy resolution of second line application (i.e. nDelius and OASys) service requests and incidents for the 26,000 IT users in the Probation Service. This will involve:
Proactively managing, coordinating and prioritising tasks to resolve application incidents and service requests.
Contacting and liaising with the end users when necessary and providing excellent customer service.
Working in partnership with other IT areas to fix application problems including liaising and escalating to 3rd line support, whilst always ensuring excellent partnership working.
Provide guidance on suitable workarounds that enables users to operate whilst a permanent resolution is identified and implemented.
Ensure the delivery of programme/project and transition work.
Document and update IT support and knowledge management materials.
Meeting your performance and quality objectives to ensure that the success of the overall team key performance indicators, targets and quality controls measures are met.
Contributing towards the maintenance of Knowledge Base Articles.
There will be an occasional requirement to travel to a variety of sites for meetings, and for developing and maintaining your understanding of the needs of the business and the users. However, this role is remote and can be fulfilled at home or at any MOJ site, depending on your preference.
We encourage applications from people who have experience in supporting internal and external users and understand the importance of excellent customer service.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
Staff have 10% time to dedicate to develop & grow.
Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates).
25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support including access to the Calm app.
Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT.
Bike loans up to £2500 and secure bike parking (subject to availability and location).
Season ticket loans, childcare vouchers and eye-care vouchers.
5 days volunteering paid leave.
Some offices may have a subsidised onsite Gym.
Location: National
Closing Date: 7th January 2026
Interviews: w/c 19th January 2026
Grade: EO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £33,551-£35,564: National: £29,303 - £31,061
Working pattern: Full time, part-time, job-share, flexible working.
Contract Type: Permanent
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Remote Support Applications Analyst here at Justice Digital, to be part of our warm and collaborative Remote Support team.
This role aligns against Application Operations Engineer from the Government Digital and Data Framework
Application Engineering is where ideas become reality. Our engineers build, test, and maintain the software and services that power Justice Digital. They work closely with designers, product teams, and users to create applications that are secure, accessible, and easy to use. From developing new features to solving complex technical problems, application engineers play a key role in delivering services that make a real difference. This area suits people who enjoy coding, collaborating, and continuously improving how things work.
The Digital & Technology Support team provides Local and Remote 2nd line support excellence that enables our MoJ customers to thrive.
The team provides technical support, expertise and knowledge sharing tailored specifically to our customers remotely & onsite. Our personal, customer centric focus allows the MoJ business to run efficiently and project delivery to happen seamlessly.
We actively support professional development at the Ministry of Justice. Candidates are expected to demonstrate a willingness to work towards obtaining relevant accreditations as part of their role.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
As a Remote Support Applications Analyst, you will be responsible for owning and ensuring the speedy resolution of second line application (i.e. nDelius and OASys) service requests and incidents for the 26,000 IT users in the Probation Service. This will involve:
Proactively managing, coordinating and prioritising tasks to resolve application incidents and service requests.
Contacting and liaising with the end users when necessary and providing excellent customer service.
Working in partnership with other IT areas to fix application problems including liaising and escalating to 3rd line support, whilst always ensuring excellent partnership working.
Provide guidance on suitable workarounds that enables users to operate whilst a permanent resolution is identified and implemented.
Ensure the delivery of programme/project and transition work.
Document and update IT support and knowledge management materials.
Meeting your performance and quality objectives to ensure that the success of the overall team key performance indicators, targets and quality controls measures are met.
Contributing towards the maintenance of Knowledge Base Articles.
There will be an occasional requirement to travel to a variety of sites for meetings, and for developing and maintaining your understanding of the needs of the business and the users. However, this role is remote and can be fulfilled at home or at any MOJ site, depending on your preference.
We encourage applications from people who have experience in supporting internal and external users and understand the importance of excellent customer service.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
Staff have 10% time to dedicate to develop & grow.
Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates).
25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support including access to the Calm app.
Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT.
Bike loans up to £2500 and secure bike parking (subject to availability and location).
Season ticket loans, childcare vouchers and eye-care vouchers.
5 days volunteering paid leave.
Some offices may have a subsidised onsite Gym.