Client Relationship Executive
| Posting date: | 23 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | competitive |
| Hours: | Full time |
| Closing date: | 22 January 2026 |
| Location: | Birmingham |
| Company: | Impact Futures |
| Job type: | Permanent |
| Job reference: | 176 |
Summary
Job Advert
Does building rapport with people comes naturally and easy for you?
Do you have a passion for finding solutions and achieving targets?
Impact Futures Group and The Childcare Company have an exciting opportunity to join our Relationships team as Client Relationship
Executive.
This is an office based position in Birmingham and may require some travel. You must have access to a vehicle and a clean driving
licence.
The Role
As a Client Relationship Executive you will bring energy and enthusiasm to the role, with the natural ability to quickly establish
a rapport with your client stakeholders. You will use your own initiative and a proactive approach to providing an outstanding
customer service that will support you to excel.
This is an exciting and highly rewarding role for the right candidate; you will position Impact Futures as a trusted provider for
apprenticeships and commercial training across a large volume of accounts, underpinned by your sector knowledge, ambition and the
marketing strategies adopted by the business.
The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and
who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results.
The role will involve:
- Being responsible for providing an exceptional customer experience to a high volume of small-sized accounts. You will be the
main point of contact for your portfolio of client’s
- Planning and providing quarterly learner progression reports (submission dates in accordance to timetable), clearly identifying
areas for attention and other key information
- Reporting directly to the Head of Client Relationships. You will be responsible for bringing any account difficulty to the
immediate attention of your line manager. You will attend performance meetings, appraisals and any mandatory meetings as requested
- Compliant handling, full communication between all parties and documented in line with the Company complaints policy and
procedure
- Having a good commercial awareness of the training and education sector, including funding streams and apprenticeship standards.
Taking full ownership for your own CPD
You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and
supportive environment in an organisation with a strong focus on people and culture.
Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch!
The Benefits
- Bonus scheme
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Birthday day off
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Buy an additional 5 days annual leave
- TOTUM Pro student discount card
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You
- Successful and proven background in relationship building, ideally with some sales and/or account management experience
- Exceptional communication skills
- Organised and proactive
- Driven and solution focused
- Overall sound educational background
- Basic IT knowledge (including all Microsoft packages)
- Sector knowledge (in education and training, the sectors in which we operate) - desirable
- Sales and/or Account Management experience - desirable
About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
Does building rapport with people comes naturally and easy for you?
Do you have a passion for finding solutions and achieving targets?
Impact Futures Group and The Childcare Company have an exciting opportunity to join our Relationships team as Client Relationship
Executive.
This is an office based position in Birmingham and may require some travel. You must have access to a vehicle and a clean driving
licence.
The Role
As a Client Relationship Executive you will bring energy and enthusiasm to the role, with the natural ability to quickly establish
a rapport with your client stakeholders. You will use your own initiative and a proactive approach to providing an outstanding
customer service that will support you to excel.
This is an exciting and highly rewarding role for the right candidate; you will position Impact Futures as a trusted provider for
apprenticeships and commercial training across a large volume of accounts, underpinned by your sector knowledge, ambition and the
marketing strategies adopted by the business.
The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and
who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results.
The role will involve:
- Being responsible for providing an exceptional customer experience to a high volume of small-sized accounts. You will be the
main point of contact for your portfolio of client’s
- Planning and providing quarterly learner progression reports (submission dates in accordance to timetable), clearly identifying
areas for attention and other key information
- Reporting directly to the Head of Client Relationships. You will be responsible for bringing any account difficulty to the
immediate attention of your line manager. You will attend performance meetings, appraisals and any mandatory meetings as requested
- Compliant handling, full communication between all parties and documented in line with the Company complaints policy and
procedure
- Having a good commercial awareness of the training and education sector, including funding streams and apprenticeship standards.
Taking full ownership for your own CPD
You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and
supportive environment in an organisation with a strong focus on people and culture.
Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch!
The Benefits
- Bonus scheme
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Birthday day off
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Buy an additional 5 days annual leave
- TOTUM Pro student discount card
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You
- Successful and proven background in relationship building, ideally with some sales and/or account management experience
- Exceptional communication skills
- Organised and proactive
- Driven and solution focused
- Overall sound educational background
- Basic IT knowledge (including all Microsoft packages)
- Sector knowledge (in education and training, the sectors in which we operate) - desirable
- Sales and/or Account Management experience - desirable
About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.