GP Practice Receptionist/Administrator - ZERO HOURS
| Dyddiad hysbysebu: | 23 Rhagfyr 2025 |
|---|---|
| Cyflog: | £12.47 i £12.71 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.47 - £12.71 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Ionawr 2026 |
| Lleoliad: | Scunthorpe, DN15 9TA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | A0601-25-0019 |
Crynodeb
The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. To provide the FIRST point of contact for patients on arrival in the practice. To provide assistance and help to patients in a courteous and professional manner. To perform administrative duties as necessary, for the efficient running of reception. To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming To answer telephones promptly ensuring that all in-coming lines are covered at all times To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary Advise patients of any actions or advice requested by Clinicians Signposting patients appropriately to most appropriate services Undertake a variety of administrative duties including, scanning, photocopying and filing Tidying of Reception area Dealing with Home visit requests Accurately maintain patients' basic demographic data on computer Take, record and action telephone messages, promptly, accurately, and appropriately and deal with any follow up actions Understand and adhere to all practice procedures and protocols relevant to your role Change doctors names in waiting room and on doors if necessary Check the Duty Dr and or GP Registrar aware of all planned and approved visits Print FP10 and labels as required for repeat medication requests Understanding practice policies and protocols Work with dispensary, admin and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible Job Title: Correspondence/Pathology Administration Clerk To ensure that all incoming and internal patient correspondence is stored on/in the patients medical record and relevant information is coded. To be able to locate documents as needed by the clinical and non-clinical staff To carry out administrative related tasks as delegated by the doctors and non- clinical staff and ensure actions required by the clinical team are highlighted. Duties and Responsibilities Take action as directed by other team members Follow practice protocols to ensure consistent and high-quality care is provided to our patients Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible. Action pathology tasks as directed by clinicians Scanning duties Open, sort and date stamp all incoming patient-related mail Responsible for checking practice NHS mail inbox and distribute contents accordingly. Hospital letter coming through NHS mail to be attached to patient records Action incoming electronic mail tasks, i.e., NHS 111, Out of Hours correspondence and hospital letters Scan patient-related documents onto their medical record where an action is required by the clinical team and raise a task to alert the requirement for action Read code relevant information on patient record as agreed by the clinical team and as per practice protocol and deal with any administrative actions Forward the document via task to the doctor or nurse who initiated the referral or who is most appropriate to receive the information in line with the practice protocol Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale Coding Identify relevant clinical information contained in patient correspondence Code and free text the clinical information on to the patient record Deal with queries relating to coding Correspondence Actions Contact patients and advise of GP actions from incoming hospital letters in a timely manner Create and update tasks relating to correspondence actions in the event the patient cannot be contacted on first attempt Pathology Distribute pathology results twice daily to clinicians working that day due to clinician absence as per practice protocols Action tasks generated by clinicians in relation to pathology results Action repeat pathology task inbox, making relevant appointments as needed Monitor repeat pathology appointments booked to ensure patients attend Personal qualities The applicant should be able cope with working in a hectic environment Be helpful and friendly towards patients Have the ability to work as part of a team Be flexible and available to work This list is not exhaustive and can be amended to reflect the Practice needs