Supporter Care Officer
| Dyddiad hysbysebu: | 22 Rhagfyr 2025 |
|---|---|
| Cyflog: | £26,776 i £29,776 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £26,776 per year plus £3,000 London Weighting per year. Salary and London Weighting will be pro-rata if part time |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Ionawr 2026 |
| Lleoliad: | EC3A 5EB |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Cystic Fibrosis Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
Do you deliver brilliant customer service and love helping people? We’re looking for a dedicated, compassionate and proactive Supporter Care Officer to join our team and help ensure that every supporter has an exceptional experience with the Trust.
In this role, you will be responsible for key administrative tasks including updating supporter records, processing and setting up donations, managing regular gifts, updating communication preferences and sending heartfelt thank-yous to supporters. You will use our database daily, keeping information accurate and up to date, and deal with a wide range of enquiries by phone, email and post, providing warm, professional and timely responses.
To be the right person for this role, you will:
- Have experience in financial processing and using CRM databases
- Be well-organised with good attention to detail
- Communicate clearly and respectfully with a wide range of people
- Be comfortable working independently and as part of a team
- Have excellent customer service and be willing to go the extra mile for supporters
If you are passionate about great supporter care and want to help make a real impact, we would love to hear from you.
We offer competitive benefits including opportunities for learning and development, flexible working, 30 days annual leave plus recognised bank holidays (pro-rata if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.
Please note you will need to have the Right to Work in the UK before joining us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of our roles.
Closing date and interview date
Closing date for completed applications is midnight on Monday 12 January 2026.
Interviews expected Wednesday 21 and Thursday 22 January 2026.
We reserve the right to bring forward or extend the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.
No agencies please.
How to apply
For more information on the role and to apply, please use the application button provided to visit our website.
If you have any questions about the role or would like to discuss the role before applying, please contact recruitment@cysticfibrosis.org.uk
Our commitment to an inclusive workplace
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities.
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
Do you deliver brilliant customer service and love helping people? We’re looking for a dedicated, compassionate and proactive Supporter Care Officer to join our team and help ensure that every supporter has an exceptional experience with the Trust.
In this role, you will be responsible for key administrative tasks including updating supporter records, processing and setting up donations, managing regular gifts, updating communication preferences and sending heartfelt thank-yous to supporters. You will use our database daily, keeping information accurate and up to date, and deal with a wide range of enquiries by phone, email and post, providing warm, professional and timely responses.
To be the right person for this role, you will:
- Have experience in financial processing and using CRM databases
- Be well-organised with good attention to detail
- Communicate clearly and respectfully with a wide range of people
- Be comfortable working independently and as part of a team
- Have excellent customer service and be willing to go the extra mile for supporters
If you are passionate about great supporter care and want to help make a real impact, we would love to hear from you.
We offer competitive benefits including opportunities for learning and development, flexible working, 30 days annual leave plus recognised bank holidays (pro-rata if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.
Please note you will need to have the Right to Work in the UK before joining us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of our roles.
Closing date and interview date
Closing date for completed applications is midnight on Monday 12 January 2026.
Interviews expected Wednesday 21 and Thursday 22 January 2026.
We reserve the right to bring forward or extend the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.
No agencies please.
How to apply
For more information on the role and to apply, please use the application button provided to visit our website.
If you have any questions about the role or would like to discuss the role before applying, please contact recruitment@cysticfibrosis.org.uk
Our commitment to an inclusive workplace
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities.
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.