Senior Data/Patient Assistant

Dyddiad hysbysebu:	22 Rhagfyr 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	09 Ionawr 2026
Lleoliad:	Street, BA16 0ET
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A1305-25-0011

Crynodeb

The post holder is responsible for overseeing the reception/admin/workflow team ensuring practice standards for patient facing and administrative tasks are completed to accepted practice standards. They will work collaboratively with the general practice team; GP partners, Practice Nurses, Operations Manager and Managing Partner to meet the needs of the patients, ensuring that practice policies and procedures are followed and ensuring compliance with CQC Essential Standards of Care. Look after the health & safety and wellbeing of all admin staff as well as any patients in the waiting room and reception areas. Main Duties and Responsibilities Staff Management 1. Oversee the admin team in line with practice HR policies, protocols and service standards. 2. Manage and record holiday absences in the cover book for all admin staff and organise appropriate holiday cover for staff. 3. Liaise with Operations Manager to ensure any absences are recorded in TeamNet. 4. Arrange staff overtime to meet gaps in staff rotas and agreed increases in activity/workload. 5. Assist Operations Manager with the annual appraisals with admin staff to review their development objectives, performance and any other work-based issues. 6. To ensure the Operations Manager is fully aware of all sickness or unplanned absences and to assist in undertaking back to work interviews in line with the practice sickness policy, liaising with the Operations Manager and instigating the Management of Sickness scheme if appropriate. 7. Identify, organise and deliver training identified from staff personal development objectives. 8. Assist in the Interview process alongside the Operations Manager and Managing Partner and appoint new reception staff members when appropriate. 9. To co-ordinate the induction and training of reception staff. 10. To ensure that QOF-related/Target driven work as delegated to the staff by the Management Team or QOF/Recall Lead is undertaken to a high standard and in a timely fashion. Reception Team 11. Co-ordinate reception duties and weekly staff rotas to ensure the provision of a safe, effective service (including lunchbreaks etc). 12. To maintain the timetabling of the staff rota, ensuring sufficient cover is available during times of holiday and sickness, arranging cover in advance, or on-the-day if required, and covering shifts yourself if unable to find the cover. (This will come after training, but in the meantime it is your responsibility to arrange cover for on-the-day or short notice absences). 13. To prioritise duties of the reception and office teams at times of unplanned absences 14. To ensure that existing reception and administrative systems are functioning efficiently and monitor these systems and make suggestions for improvement. 15. To provide support and guidance to the reception team, other practice staff and visitors on patient service issues. 16. Oversee that all reception workflows are kept up to date and processed correctly and in a timely manner. 17. Ensure that the registration processes for new patients (including the provision of appropriate information to patients) are followed and to review and make suggestions for changes to this system. 18. Co-ordinate incoming post ensuring accurate receipt recording and timely delivery. 19. Overseeing the workload and day to day capacity of the Online Triage System. Patient Services 1. To adopt a strategic approach to the development and management of patient services 2. To disseminate information to the whole practice team in relation to patient services including appointment availability and any agreed system changes. 3. Ensure patient satisfaction is maintained at every opportunity and to provide opportunities for regular feedback including the implementation of patient surveys. Ensure staff are trained to deliver excellent customer service and this is managed with regular training and monitoring. 4. Lead on patient online services. Workflow and Document Management 5. To maintain policies and procedures are kept up to date 6. To provide training where appropriate for new and existing staff 7. To attend regular workflow meeting and liaise with the GP Lead 8. Represent the team at staff training to ensure new processes are understood