EPR Communications and Engagement officer | South London and Maudsley NHS Foundation Trust
| Dyddiad hysbysebu: | 22 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £46,419 - £55,046 per annum inclusive of HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Ionawr 2026 |
| Lleoliad: | London, SE5 8AZ |
| Cwmni: | South London and Maudsley NHS Foundation Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7651010/334-NCL-7651010-MU |
Crynodeb
Ournewelectronicpatientrecord(EPR)willbethebiggestandmostimportanttransformationalchangemostofusinSouth London and Maudsley (SLaM)willever beinvolvedin.Itwill change thewayweuseand shareinformationbyhavingreal-timedataaboutourpatientswhereverandwheneverweneedit.
OurSeniorCommunications and EngagementOfficerplays akeyroleinthedeliveryandimplementationofourEPR, creating contentand co-ordinatingandsupporting engagementand communicationsactivitytoagreeddeadlines.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Theywillworkwiththe EPRProgramme teamonplanning,identifyinganddelivering communications,engagementandotherprogrammeactivities todriveawareness andunderstandingoftheprogrammeandensuringthat staffareactivelyinvolvedto ensurethemaximumbenefitsof theprogrammeareachieved.
Theyareexpectedtoprovideacomprehensiveandhighlyeffectiveapproachto programme communicationsandengagementtoensure staff,patients, thepublic andourstakeholdersunderstandandareengagedinensuringourplansbenefit patientcareandthecommunitieswe serve.
Theywillusechangecommunicationsbestpracticeandworkinpartnershipwith colleaguesto helpshapeanddelivera successfulstrategytoengagecolleagues fromallservicesindeliveringthetransformationrequiredensuringthelinkages betweentheelectronicpatientrecordprogrammeandourorganisationaland system visionsand strategiesareclearlyevidenced.Theywillusetheirown initiativetoidentify communicationneedsandopportunities.
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.
Therolesitswithinthe EPRProgrammeteamwithoversightandprofessional accountabilityfromtheAssociate Director of Communications and Stakeholder Engagementandadirectworkingrelationshipwiththeother members of the EPR and Communications team
The team are located across 3 main sites;
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
St Pauls
St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
Bethlem Royal Hospital
Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.
Key Responsibilities
Tosupporttheprogrammeteamfortheelectronicpatientrecord,providingspecialist andhighly complexcommunicationandengagementadviceandactivities:
Develop, implement and evaluate robust and inclusive internal and external communication plans that reflect our vision and values including developing and identifying opportunities and events to engage staff at all levels
Support and advise the programme team on best practice in relation to communication and engagement
Ensure we reach and hear from people with lived experience of our services and people from groups who are seldom heard from and that their feedback, expertise and insight can inform and develop our plans
Lead on content design, development and production of multi-media collateral to tell the story of our EPR
Build positive networks with colleagues at all levels and actively seek feedback to improve how the programme includes, listens and engages with people
Work across organisational boundaries to ensure consistency and connectivity with other electronic patient record and digital programmes in the Trust.
Theteamanddepartment
Our Communications and Engagement Officer will work alongside the clinical and programme team members in delivering an aligned and optimised EPR implementation. They will be part of the programme team advising and supporting senior managers and clinical staff as well as those within the system supplier’s implementation team.
They will be embedded in the EPR programme team but working closely with EPR communications and engagement colleagues and other key colleagues but based within the Trust Communications Team to ensure the work makes best use of Trust channels and team insight.
Communications and Working Relationships:
Todevelop effectiveworkingrelationshipswithintheprogramme teamand communicationandengagementteam
Tobuildpositiverelationshipswithcolleaguesatalllevelsacross acomplex andgeographicallydispersedorganisation
Tobuildandmaintaineffectiverelationshipswithcommunications colleaguesworkingondigitalprogrammeslocally,regionallyandnationally, ensuringclearandeffective channelsofcommunications
Toliaisewithexternalcontractorssuchasdesignagencies,andmedia contactsasrequiredtoeffectivelydeliverproductsandprojects
Toprovidetrainingtoprogrammeteammembersoncommunicationsasrequired
Toprovidetacticalcommunicationsadvicetoseniormanagersand colleagueswhereneeded
Tosupporttheprovisionofmediatrainingtoouridentified spokespeople
Tosupport theAssociate Director of Communication and Stakeholder Engagementinmonitoring political activityinrelationtotheelectronicpatientrecordprogramme,includingwritingbriefingson key issues which may be sensitive and contentious in nature
To support the organisation’s communications and partnerships team in the event of a major incident or other emergency as and when required
To present complex and sensitive information to a range of stakeholders, meeting the needs of different audiences
Analytical and Judgement:
Tosetupandmanageevaluationmethodsforensuringtheimpact, effectivenessandreachofcommunicationsandengagement,adjusting plansbasedontheoutcomesrequiredwhilealways offering value for moneywithinagreedbudgets
Toadviseonhowtorespondtomediarequests oncomplexandsensitiveissues
Toprepareregular,easytounderstandanalyticsupdatestomeasure outputsandoutcomes fortheprogrammeandforreportsrelevant committeesandgroups(bothinternalandexternal)
Toensurethe consistent useofourbrandandcorporateidentity,ensuring thatallmaterialsandweb contentcomplywithNHSguidelines,best practiceandmeets thepublic sectorregulationsaroundaccessibilityrequirements
Toworkwiththewebteamtomake sureallcontentinrelationtotheEPRProgrammeonourwebsiteis currentandisinlinewithourhouse style, toneofvoiceandmeetsaccessibilityrequirements
Tocomparearangeofoptionsanduseown judgementtodecidehowtoruntheproductionofmulti-media collateraltotellthestoryofour EPR programmeandtopersuadeandinfluencepeopletochangebehaviourwhereneeded
Analytical and Judgement:
Todevelop andwriteengagementandcommunicationplansand campaigns,ensuringalignmentacross theEPRProgramme
Toleadthedeliveryof keycommunicationsandengagementactivities for theprogrammeincluding:
oInternalcommunications,ensuring theprogrammeprovidestimely andrelevantinformationtostaff andengagewiththemthrough a varietyofmeans,buildingstaff knowledgeand confidence
oExternalpublic communications,includingseekingoutinteresting storiesandconsideringappropriatechannelsforspreadingpositive news abouttheprogramme
oExternalstakeholdercommunications,ensuringthattheyareaware ofkeyinformation aboutusandbriefedonaregularbasis, thatourmessagesarecommunicatedeffectively,andpartnersareengaged andsupportiveofourstrategicdirection
oDigitalcommunications,ensuringthatchannels areexploitedto provideopportunitiesforengagementaswellasbroadcast communicationsandthattheprogrammeisusingtheappropriate channels
Toleadon contentdesign,developmentandproductiontodelivertimely, effectiveandengagingwrite, graphics/infographic,audioandvideocontent tosupporttheprogramme
Tohorizonscan foremergingissuesinrelationto communicationsand engagementfortheprogrammeandsubjecttotheneedsofthe EPRProgramme,whereappropriate,otherdigitaltransformationprogrammes
Toensurethatcommunicationandengagementactivitiesaredeliveredwithinidentifiedbudgetsandagreedtimescales,deliveringmeasurable outcomes
Todevelopbriefs forvideo contentasrequiredandworkwithvideographerstofilmandeditcontentforourcommunicationschannels
Towork closelywithcolleaguesintheorganisation’scommunicationsteamonprojectsandcampaignsinrelationtodigital programmesasandwhenrequired
ToplanandprepareeventsinrelationtotheEPRProgrammeandthewiderdigitaltransformationprogrammeincludingvisitsfromexternal stakeholdersand VIPs
This advert closes on Friday 9 Jan 2026