Oncology Receptionist
| Dyddiad hysbysebu: | 22 Rhagfyr 2025 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Ionawr 2026 |
| Lleoliad: | Bedford, MK42 9DJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9418-25-1526 |
Crynodeb
Patient and Public Contact Welcome patients, relatives, and visitors to the department, providing appropriate advice, guidance, information, and assistance. Deal with telephone enquiries from patients and relatives in a polite, professional manner, ensuring information provided is accurate and compliant with patient confidentiality and data protection policies. Use effective communication skills to overcome barriers such as language differences or disability. Remain calm, composed, and professional when dealing with individuals displaying aggressive or challenging behaviour. Demonstrate empathy when supporting members of the public who may be emotionally distressed or have received sensitive or distressing news, recognising that this may be a daily occurrence. Inform nursing staff promptly if any patient or visitor becomes unwell while in the Unit. Receive information from departmental managers and relay relevant updates to patients and visitors as appropriate. Treat all individuals with dignity and respect, in a non-judgemental manner, regardless of race, creed, gender, age, religion, personal appearance, lifestyle, or behaviour. Maintain concentration while working in a busy, potentially noisy public area with frequent interruptions and competing demands. Keep patients informed when clinics are running late, providing updates at least every 30 minutes. Outpatient Clinics Make follow-up appointments for patients attending outpatient clinics within the department. Ensure appointment details are clearly communicated to patients either by completing an appointment card at the time of booking or by arranging for an appointment letter to be sent by post. Arrange patient transport for clinic appointments where required. Ensure patient information is accurately maintained on Flow Manager / PiMS, including marking patients as attended and recording follow-up appointments. Ensure clinics are appropriately cashed up at the end of each clinic session, within one working day. Use of PiMS (Patient Information Management System) Update patient records accurately, ensuring comprehensive data entry including contact details such as mobile telephone numbers where available. Use communication skills to obtain relevant and accurate patient information from patients and relatives, including demographic data such as ethnic origin. Book follow-up appointments for patients following treatment at Addenbrookes Hospital. Notify the Bookings Team of patients seen on the wards, ensuring these are recorded correctly as new patient episodes. Report faults with PiMS and other IT systems to the IM&T Department. Report any other equipment faults to the appropriate department or individual. Training Provide training and support to new and temporary reception staff as required, ensuring continuity and consistency of service delivery. Other Duties Undertake photocopying as required. Manage daily internal and external post, distributing items as appropriate. Ensure the reception and clinic areas are well maintained at all times, liaising with Domestic and Estates departments when necessary. Receive and redirect telephone calls to the appropriate person or department. Assist in covering absences of other reception staff as required, which may involve working additional hours. Liaise with consultants, unit managers, and medical secretaries regarding clinic arrangements when necessary. Manage a varied and demanding workload, prioritising tasks effectively within available resources. Ensure prior treatment activity requirements are met, including booking blood tests and clinical reviews.