Advanced Customer Service Advisor
| Dyddiad hysbysebu: | 19 Rhagfyr 2025 |
|---|---|
| Cyflog: | £12.21 i £12.50 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Ionawr 2026 |
| Lleoliad: | Mansfield, Nottinghamshire, NG21 0HJ |
| Cwmni: | The Best Connection Group Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JN -092025-10966_1766148350 |
Crynodeb
*** PREVIOUS CALL HANDLING AND ADVANCED CUSTOMER SERVICE EXPERIENCE REQUIRED ***
The Best Connection are currently seeking advanced customer service advisors for our client in the Mansfield area!!
Working within a busy working environment, the responsibilities of the role will include:
Inbound Call Management:
- Handle incoming calls from homeowners reporting issues (e.g., plumbing, electrical, heating)
- Ask targeted questions to gather all necessary details for a repair request
Issue Diagnosis & Triage:
- Identify the nature and urgency of problems
- Determine whether self-help guidance is appropriate or if a technician visit is needed
Scheduling & Coordination:
- Log service requests in your CRM or repair management system
- Assign appropriate technician/fixer based on skills, geography, and availability
- Monitor progress and update homeowners on estimated arrival times or delays
Customer Communication & Support:
- Provide clear guidance on minor troubleshooting steps homeowners can take
- Remain calm and professional during escalated or time-sensitive calls
- Offer accurate updates on the status of service requests
- Maintain thorough and accurate records of calls, diagnoses, schedules, and technician notes
- Track job progression to ensure timely and satisfactory resolutions
- Liaise with field service teams, contractors, and internal departments (e.g., billing, scheduling) to guarantee excellent service delivery
- Previous call-handling or customer service experience; experience in home maintenance or housing services is a plus
- Strong verbal and written communication skills; capable of conveying technical details clearly and sympathetically
- Good problem-solving ability with an attentive, proactive mindset
- Proficient skills with call centre and CRM software, plus Microsoft Office tools
Working hours:
- Monday - Friday 9AM - 5PM (37.5 hours per week)
- Pay rate is £12.21 to begin with, however there is also the potential of a pay increase, following a successful probation period!!
A full CV will be required, followed by an interview directly with the company!
The Best Connection is acting as an Employment Business in relation to this vacancy.