IT user support technicians
| Dyddiad hysbysebu: | 19 Rhagfyr 2025 |
|---|---|
| Cyflog: | £32,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Ionawr 2026 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | BANSI GLOBAL SOLUTIONS LTD |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
The IT User Support Technician is responsible for providing comprehensive technical assistance to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. The role involves installing, configuring, and maintaining computers, printers, mobile devices, and standard business applications to ensure smooth daily operations. The technician responds to support requests through a ticketing system, phone, email, or in person, ensuring timely resolution and high levels of customer satisfaction. Additional duties include managing user accounts and access rights, assisting with employee onboarding and offboarding, performing routine system maintenance and updates, documenting solutions, and escalating complex issues when required. Strong communication skills, problem-solving ability, and adherence to IT policies and security standards are essential for success in this role.