Information and Advice Officer Ceredigion
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £24,060 per year, pro rata |
| Hours: | Part time |
| Closing date: | 17 January 2026 |
| Location: | SY23 2LN |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Age Cymru Dyfed |
| Job type: | Contract |
| Job reference: |
Summary
We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.
You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Social Care and local services.
Experience of delivering Welfare Benefits Advice is required.
• The key part of the service is to provide a high-quality information and advice service, with case work (level 4), to older people and their carers
• To assist in the provision of a high-quality Advice Case Work service for older people and their carers.
• Act for the client where necessary by calculating entitlement, negotiating, drafting, and writing letters
• Maintaining up-to-date files and records of interviews in line with the I&A Quality Programme benchmarks and the Advice Quality Standard.
• To ensure that the policies of Age Cymru Dyfed, particularly the Equality and Diversity, Health and Safety and Confidentiality policies and other client care practices, are correctly adhered to.
• To work with other members of the team to improve the effectiveness of Age Cymru Dyfed, and provide relief cover for other staff when required.
• To contribute to Age Cymru Dyfed’s social policy work.
Age Cymru Dyfed has a team of trained Information & Advice officers throughout the three Counties.
This role will provide both short term and long term support for people living within Ceredigion.
Service provision will be adaptable and could either be face-to-face in the home/office, and/or telephone to meet the needs of the individual.
Age Cymru Dyfed Ceredigion Information & Advice Service
Key responsibilities of the role:
• Provide advice covering a range of topics including (but not exclusively) ; Welfare Benefits, Housing, Social Care and local services.
• Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
• Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
• To provide and maintain statistical information and case records in line with data protection regulations.
• To negotiate on behalf of clients, ensuring that the client’s best interests are represented.
• Contribute to the maintenance of local information systems
• To work as part of a team with other advice staff and volunteers.
• To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
• To make home / outreach visits as necessary
• To assist with the training and supervision of the advice volunteers.
• Promote the service to local partners and those over 50
You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Social Care and local services.
Experience of delivering Welfare Benefits Advice is required.
• The key part of the service is to provide a high-quality information and advice service, with case work (level 4), to older people and their carers
• To assist in the provision of a high-quality Advice Case Work service for older people and their carers.
• Act for the client where necessary by calculating entitlement, negotiating, drafting, and writing letters
• Maintaining up-to-date files and records of interviews in line with the I&A Quality Programme benchmarks and the Advice Quality Standard.
• To ensure that the policies of Age Cymru Dyfed, particularly the Equality and Diversity, Health and Safety and Confidentiality policies and other client care practices, are correctly adhered to.
• To work with other members of the team to improve the effectiveness of Age Cymru Dyfed, and provide relief cover for other staff when required.
• To contribute to Age Cymru Dyfed’s social policy work.
Age Cymru Dyfed has a team of trained Information & Advice officers throughout the three Counties.
This role will provide both short term and long term support for people living within Ceredigion.
Service provision will be adaptable and could either be face-to-face in the home/office, and/or telephone to meet the needs of the individual.
Age Cymru Dyfed Ceredigion Information & Advice Service
Key responsibilities of the role:
• Provide advice covering a range of topics including (but not exclusively) ; Welfare Benefits, Housing, Social Care and local services.
• Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
• Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
• To provide and maintain statistical information and case records in line with data protection regulations.
• To negotiate on behalf of clients, ensuring that the client’s best interests are represented.
• Contribute to the maintenance of local information systems
• To work as part of a team with other advice staff and volunteers.
• To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
• To make home / outreach visits as necessary
• To assist with the training and supervision of the advice volunteers.
• Promote the service to local partners and those over 50
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.