Apprentice IT Officer (Service Desk)
| Posting date: | 18 December 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 January 2026 |
| Location: | Halifax, West Yorkshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Calderdale Council |
| Job type: | Contract |
| Job reference: | CC679 |
Summary
Post Ref: CC679
Please note: Internal at risk or redeployee applicants will be seen in the first instance.
An exciting opportunity has arisen for a customer focused, individual, to join the Council’s ICT Service Desk Team.
We are looking for someone who enjoys working in a busy environment, has good organisational skills and a customer focused attitude. You will demonstrate good communication skills and be enthusiastic, innovative and contribute towards the positive experiences of the people we work with.
You will be expected to work towards the successful completion of Level 3 qualification in Information Communications Technician.
The Role includes:
• Assisting in the Provision of an IT support service to meet standard level agreements.
• Processing incoming emails.
• Logging IT service desk tickets.
• Support the Provision of a telephone support service in a professional manner; achievement of first line call resolution with first fix where possible.
• Developing your technical knowledge to carry out troubleshooting and applying fixes
• Learning to triaging faults and escalating support requests to second and third line IT support staff as appropriate.
• Use the council’s internal chat bot to assist corporate colleagues.
• Assisting second line IT support in fault fixing and repairs when necessary.
Employees of the Council enjoy a comprehensive reward and benefits package, which includes generous terms and conditions of employment and access to a wide range of retail discounts and lifestyle savings to name a few.
The appointed candidate will be required to participate in a rota supporting the Service Desk, operating from Monday to Thursday 7:30 – 5pm, Friday 7.30 – 4.00pm (37 hours per week).
Closing Date: Tuesday 6 January 2026
Interview Date: 21st / 22nd January 2026
To be eligible for this apprenticeship you must meet the criteria set out by the Department for Education in the Apprenticeship funding rules, including:
Be aged 16 or over on the day the Apprenticeship starts.
Having a valid and eligible residency status and the right to work in England which will last for the duration of the apprenticeship (as described in Annex A of the Apprenticeship funding rules).
Meet the essential qualification criteria in the role profile and be able to provide original qualification certificates at interview.
Not be enrolled on any other programme or qualification which means you are not eligible under the Apprenticeship funding rules.
Not have prior learning and experience (including qualifications at the same or higher level in the same or a closely related field) which duplicates the learning and experience to be provided under the apprenticeship. The Council will assess this via an assessment of prior learning and experience
A full copy of the Apprenticeship funding rules is available here.
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub.
Please note: Internal at risk or redeployee applicants will be seen in the first instance.
An exciting opportunity has arisen for a customer focused, individual, to join the Council’s ICT Service Desk Team.
We are looking for someone who enjoys working in a busy environment, has good organisational skills and a customer focused attitude. You will demonstrate good communication skills and be enthusiastic, innovative and contribute towards the positive experiences of the people we work with.
You will be expected to work towards the successful completion of Level 3 qualification in Information Communications Technician.
The Role includes:
• Assisting in the Provision of an IT support service to meet standard level agreements.
• Processing incoming emails.
• Logging IT service desk tickets.
• Support the Provision of a telephone support service in a professional manner; achievement of first line call resolution with first fix where possible.
• Developing your technical knowledge to carry out troubleshooting and applying fixes
• Learning to triaging faults and escalating support requests to second and third line IT support staff as appropriate.
• Use the council’s internal chat bot to assist corporate colleagues.
• Assisting second line IT support in fault fixing and repairs when necessary.
Employees of the Council enjoy a comprehensive reward and benefits package, which includes generous terms and conditions of employment and access to a wide range of retail discounts and lifestyle savings to name a few.
The appointed candidate will be required to participate in a rota supporting the Service Desk, operating from Monday to Thursday 7:30 – 5pm, Friday 7.30 – 4.00pm (37 hours per week).
Closing Date: Tuesday 6 January 2026
Interview Date: 21st / 22nd January 2026
To be eligible for this apprenticeship you must meet the criteria set out by the Department for Education in the Apprenticeship funding rules, including:
Be aged 16 or over on the day the Apprenticeship starts.
Having a valid and eligible residency status and the right to work in England which will last for the duration of the apprenticeship (as described in Annex A of the Apprenticeship funding rules).
Meet the essential qualification criteria in the role profile and be able to provide original qualification certificates at interview.
Not be enrolled on any other programme or qualification which means you are not eligible under the Apprenticeship funding rules.
Not have prior learning and experience (including qualifications at the same or higher level in the same or a closely related field) which duplicates the learning and experience to be provided under the apprenticeship. The Council will assess this via an assessment of prior learning and experience
A full copy of the Apprenticeship funding rules is available here.
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.