Service Performance Officer
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 18 December 2025 |
| Location: | Halifax, HX3 0PW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9372-25-0744 |
Summary
In conjunction with the line manager helping the team to work towards the Departments objectives which include working to planned schedules and being flexible to the Corporate Divisions requirements To carry out an audit and monitoring of non clinical services, visiting wards and departments on the Trust sites. Administration work including attendance at meetings, either via Teams or in person. The role will involve liaising with both Trust and external colleagues and confidence with customer service is essential. Report service failures to the appropriate services in accordance with agreed processes, contract specifications and service level agreements Respond to service delivery issues as requested Provide and deliver monthly performance reports for both Calderdale Royal Hospital and Huddersfield Royal Infirmary meetings/functions. Any other general administration duties as appropriate to the position Communication both written and verbal, to all levels of staff relating to the performance of facilities services. Provide, as requested, reports relating to the performance of facilities serviceswith discussion and agree actions resulting from audit related activities/failures. Attend contract review meetings, where required with associated contract management teams. Ensure a partnership approach is adopted. Working with Service Performance team, Trust and Contractor colleagues in dealing with problems, interruptions or service emergencies Undertake such training as required to fulfil the responsibilities for the role as agreed with line manager. Resolving operational nonclinical quality performance and service related problems using own knowledge and experience Knowledge and experience of Microsoft Outlook programmes Participate in regular supervision. Attend all mandatory training, comply with all Trust policies, procedures and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from Line Manager / Team members whenever necessary. Maintain professional conduct including appearance at all times.