Service Performance Officer | Calderdale and Huddersfield NHS Foundation Trust
| Dyddiad hysbysebu: | 04 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 - £26,598 pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 03 Ionawr 2026 |
| Lleoliad: | Halifax, HX3 0PW |
| Cwmni: | Calderdale & Huddersfield NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7658350/372-CORP1979-A |
Crynodeb
This is an exciting opportunity to join a small, friendly Team working to support the provision of performance monitoring of all Facilities Management andBuilding Services functions delivered to Calderdale and Huddersfield NHS FoundationTrust. Ensuring the effective delivery of associated services,focusing on the non-clinical services which support our hospitals and community premises.
This is a varied and interestingrole which includes a requirment for office skills and primarily visiting wards and departments carrying out
quality checks, as well as assisting with auditing services.
Ensure that the Trust’s facilities providers comply with the quality and standards asdetailed within the Specification, Policies and Standard Operating procedures and meet thespecified service outcomes. This specifically includes: - cleaning, estates services, catering, portering, security, Switchboard/Reception, car park management and linen distribution.
To work with the team ensuring audit plans are in place, regularly reviewed and updatedand that key actions and work is progressed, either individually or by the relevant teammember.
General administration duties requiring a good knowledge of Microsoft Outlook
This post will primarily be based at Calderdale Royal Hospital with some work at HuddersfieldRoyal Infirmary and a number of Community premises. The post holder must be prepared to support and cover for other members of theTeam as required within the range of skills, knowledge and experience as agreed with the linemanager.
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as ‘Good’ by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
· In conjunction with the line manager helping the team to work towards theDepartments objectives which include working to planned schedules and beingflexible to the Corporate Divisions requirements
• To carry out an audit and monitoring of non clinical services, visiting wards and departments on the Trust sites.
• Administration work including attendance at meetings, either via Teams or in person.
· The role will involve liaising with both Trust and external colleagues and confidencewith customer service is essential.
· Report service failures to the appropriate services in accordance with agreedprocesses, contract specifications and service level agreements
· Respond to service delivery issues as requested
· Provide and deliver monthly performance reports for both Calderdale Royal Hospital andHuddersfield Royal Infirmary meetings/functions.
· Any other general administration duties as appropriate to the position
· Communication both written and verbal, to all levels of staff relating to theperformance of facilities services.
· Provide, as requested, reports relating to the performance of facilities serviceswith discussion and agree actions resulting from audit related activities/failures.
· Attend contract review meetings, where required withassociated contract management teams.
· Ensure a partnership approach is adopted.
· Working with Service Performance team, Trust and Contractor colleagues in dealingwith problems, interruptions or service emergencies
· Undertake such training as required to fulfil the responsibilities for the role as agreedwith line manager.
· Resolving operational nonclinical quality performance and service related problemsusing own knowledge and experience
· Knowledge and experience of Microsoft Outlook programmes
· Participate in regular supervision.
· Attend all mandatory training, comply with all Trust policies, procedures and protocols.
· Carry out duties with due regard to the Trust’s Equal Opportunity Policy.
· Seek advice and support from Line Manager / Team members whenever necessary.
· Maintain professional conduct including appearance at all times.
This advert closes on Thursday 18 Dec 2025