Customer Services Information Guide (Contact Centre)
| Dyddiad hysbysebu: | 18 Rhagfyr 2025 |
|---|---|
| Cyflog: | £13.90 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 17 Ionawr 2026 |
| Lleoliad: | Swindon, Dudley |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Nations Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Job Category: Admin & Clerical
Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG,
Swindon Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £13.90 per hour
To answer calls from customers, using our Call Centre technologies.
To answer emails from customers using digital email technology.
To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
Once the customers’ needs are understood, give them the support and confidence to self-serve to answer their own query or by using Council equipment with a view to using their own where possible in the future.
To refer unresolved actions to the senior, Team Leader, or other areas.
To adhere to the Data Protection Act.
Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG,
Swindon Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £13.90 per hour
To answer calls from customers, using our Call Centre technologies.
To answer emails from customers using digital email technology.
To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
Once the customers’ needs are understood, give them the support and confidence to self-serve to answer their own query or by using Council equipment with a view to using their own where possible in the future.
To refer unresolved actions to the senior, Team Leader, or other areas.
To adhere to the Data Protection Act.