PSA Operative
| Dyddiad hysbysebu: | 17 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £28658.23-28658.23 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Ionawr 2026 |
| Lleoliad: | OXFORDSIRE, OX18 3LX |
| Cwmni: | Serco Limited |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 306626-43849970 |
Crynodeb
Serco Limited
PSA OperativeFTC 10 Months/39.5 hours/3 days, 3 nights 12-hour shift with 6 days offRAF Brize Norton, OX18, 3LXSalary: £28,658.23 plus benefits
Serco is looking for a PSA Operative. The PSA is responsible to the Shift Supervisor for the efficient running of the Air Terminal. The PSA is required to provide all aspects of passenger pre-flight check-in, security, aircraft boarding, aircraft deplaning and post flight arrivals, whilst maintaining high levels of customer service and service excellence.
Main Accountabilities:
- Take responsibility for the safety and wellbeing of yourself, your team, and any visitors, following all relevant laws and RAF Brize Norton safety procedures.
- Ensure your actions do not harm the environment and follow the Environmental Protection Act and RAF Brize Norton environmental guidelines.
- Treat everyone fairly and value different backgrounds, addressing any bullying, harassment, or discrimination quickly and firmly, and applying SERCO and RAF equality policies.
- Follow all data protection requirements and seek guidance from the Station Data Protection Officer when needed.
- Use the RAF Brize Norton Stress Management and Resilience Policy to support your team and help manage operational pressures.
- Maintain a high standard of dress and deportment, remembering you are working in a high-profile environment.
- Ensure that you are fully conversant with the Immigration regulations and documentation requirements for all UK, EU and non-EU National passengers. The regulations are to be strictly adhered to.
- You are responsible for producing, legible and accurate manual passenger manifests.
- Assist in the production of all pax related paperwork.
- The courteous reception and processing of all passengers and their documentation whilst departing, arriving, or transiting through RAF Brize Norton.
- The manning of the front passenger desk telephone 24/7, where possible, on a rotational basis throughout your shift cycle.
- Deal with all passenger inquiries with patience, understanding and a positive attitude.
- Ensure the Air Terminal is maintained to a high standard of cleanliness and hygiene, including the Air Terminal surrounds and car park.
- Ensure that the VIP lounge is always kept immaculately clean and tidy. Lounge must be locked when not in use.
- Report all BAGLOS/TROBAGS to your SPSA and raise all necessary paperwork.
- You are to ensure that you always wear the correct PPE, i.e., Ear defenders, Hi-Viz vest/coat and protective footwear (this is not an exhaustive list). Serco uniform as mandated by the Passenger and Cargo Services Supervisor is deemed to be PPE.
- PSA employed in the Air Terminal are responsible, to the SPSA, for maintaining a close liaison with the following:
- The duty ATLO.
- ATSy.
- DMO Compassionate Cell.
- In theatre FMCCs.
- JAMC at South Cerney.
- Gateway House Hotel.
- Brize Norton Transport.
- Outside booking agencies.
- The cleaning staff.
- Any other tasks detailed by the P&CSM
What we offer:
- Salary: salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
PSA OperativeFTC 10 Months/39.5 hours/3 days, 3 nights 12-hour shift with 6 days offRAF Brize Norton, OX18, 3LXSalary: £28,658.23 plus benefits
Serco is looking for a PSA Operative. The PSA is responsible to the Shift Supervisor for the efficient running of the Air Terminal. The PSA is required to provide all aspects of passenger pre-flight check-in, security, aircraft boarding, aircraft deplaning and post flight arrivals, whilst maintaining high levels of customer service and service excellence.
Main Accountabilities:
- Take responsibility for the safety and wellbeing of yourself, your team, and any visitors, following all relevant laws and RAF Brize Norton safety procedures.
- Ensure your actions do not harm the environment and follow the Environmental Protection Act and RAF Brize Norton environmental guidelines.
- Treat everyone fairly and value different backgrounds, addressing any bullying, harassment, or discrimination quickly and firmly, and applying SERCO and RAF equality policies.
- Follow all data protection requirements and seek guidance from the Station Data Protection Officer when needed.
- Use the RAF Brize Norton Stress Management and Resilience Policy to support your team and help manage operational pressures.
- Maintain a high standard of dress and deportment, remembering you are working in a high-profile environment.
- Ensure that you are fully conversant with the Immigration regulations and documentation requirements for all UK, EU and non-EU National passengers. The regulations are to be strictly adhered to.
- You are responsible for producing, legible and accurate manual passenger manifests.
- Assist in the production of all pax related paperwork.
- The courteous reception and processing of all passengers and their documentation whilst departing, arriving, or transiting through RAF Brize Norton.
- The manning of the front passenger desk telephone 24/7, where possible, on a rotational basis throughout your shift cycle.
- Deal with all passenger inquiries with patience, understanding and a positive attitude.
- Ensure the Air Terminal is maintained to a high standard of cleanliness and hygiene, including the Air Terminal surrounds and car park.
- Ensure that the VIP lounge is always kept immaculately clean and tidy. Lounge must be locked when not in use.
- Report all BAGLOS/TROBAGS to your SPSA and raise all necessary paperwork.
- You are to ensure that you always wear the correct PPE, i.e., Ear defenders, Hi-Viz vest/coat and protective footwear (this is not an exhaustive list). Serco uniform as mandated by the Passenger and Cargo Services Supervisor is deemed to be PPE.
- PSA employed in the Air Terminal are responsible, to the SPSA, for maintaining a close liaison with the following:
- The duty ATLO.
- ATSy.
- DMO Compassionate Cell.
- In theatre FMCCs.
- JAMC at South Cerney.
- Gateway House Hotel.
- Brize Norton Transport.
- Outside booking agencies.
- The cleaning staff.
- Any other tasks detailed by the P&CSM
What we offer:
- Salary: salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
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