Medical Secretary
| Posting date: | 17 December 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | Plymouth, PL4 7PY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B9832-2025-AC-1910 |
Summary
Main duties/responsibilities To provide an efficient audio (rarely used now)/copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters and reports in an accurate and quality manner, adhering to the organisations turnaround time for clinic letters following appointments. Make referrals out to other services as requested by the doctors and record and process new referrals into the service in a timely manner. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner. In liaison with the team responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties. Process incoming and outgoing mail, distributing to correct doctor in a timely manner. Be responsible for all of the consultants incoming mail and e-mails, whilst using discretion to deal appropriately with any mail that does not require the consultants perusal. Provide an efficient and accurate secretarial service to the consultant and to ensure the consultants diary of appointments is updated and confirmed with them regularly. Use discretion to make changes to the consultants diary and communicate the changes whenever necessary. Record and monitor the consultants attendance/absence in own diary. Apply to the appropriate parties for approval of leave and obtain consultant cover. Arrange changes to the Consultant Duty Rota as necessary and again notify all parties of such changes. Provide secretarial support for the junior doctors working with the consultants following outpatients clinics. Liaise with the team and other medical secretaries to cross cover for annual leave and other leave as required, in line with the secretarial standard. Liaise with GPs, patients, carers and other professionals on a daily basis via email, telephone calls or letters. Book patients in for clinical appointments, send appointment letters, following the appointment outcome the appointment and booking the next appointment within timeframe stated by the doctor. Be the first point of contact on the telephone for patients and healthcare professionals including following data protection protocols for confirming callers details. Use tact, diplomacy and maintaining confidentiality when talking to patients. Take telephone messages and pass to correct secretary/team member as appropriate. Maintain outpatients appointments and implement changes as necessary on own initiative to ensure that the lists run effectively and efficiently. Review the consultants caseload and waiting lists quarterly. To produce agendas and minutes for high level and confidential meetings, transcribing and distributing as necessary. Accurately recording large amounts of information relating to staff contact with patients onto Livewell Southwest database (SystmOne) on a daily basis. Provide line management support to one Band 2 Administrator as part of development. Ensure that all complaints, compliments, concerns, comments, and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately.