Head of Service Operations
| Dyddiad hysbysebu: | 17 Rhagfyr 2025 |
|---|---|
| Cyflog: | £99,808.00 i £113,803.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £99808.00 - £113803.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Ionawr 2026 |
| Lleoliad: | London, SE1 7NJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9196-25-1944 |
Crynodeb
Key responsibilities include: Deputising for the IT Director as required, contributing to directorate-wide planning and leadership forums. Leading the development and delivery of service operations strategy, ensuring alignment with DT&I objectives and Trust priorities. Managing all day-to-day IT operational functions, ensuring high-quality delivery against SLAs and KPIs. Leading Major Incident Management processes and acting as the escalation point for operational issues. Owning the service risk register and ensuring compliance with data protection, cyber security, and information governance standards. Acting as the senior operational IT point of contact for Divisions and Corporate Directorates. Providing direct line management to operational service leads and ensuring appropriate skills, structures, and processes are in place. Leading workforce planning, identifying skills gaps, training needs, and succession plans. Managing service operations budgets and contracts for service-related tools and support agreements. Promoting a positive, inclusive, and high-performance culture across operational teams. Key relationships: Internal: Reports to the Deputy IT Director, works closely with Heads of IT Services, Infrastructure and Applications, Service Desk Managers, Technology Service Owners, Clinical and Operational leads, Information Governance, Cyber Security, Digital PMO, Digital Training, EUT, Communications, Performance, Risk, Quality, Finance, and HR teams. External: Maintains relationships with third-party service providers, partner Trusts (e.g., KCH, RBH), NHS networks, professional groups, technology vendors, and support partners.