Service Manager - Oncology & Haematology
| Posting date: | 17 December 2025 |
|---|---|
| Salary: | £55,690.00 to £62,682.00 per year |
| Additional salary information: | £55690.00 - £62682.00 a year |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | London, SE13 6LH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9197-25-1264 |
Summary
Key Result Areas & Performance: To be responsible for daily/weekly/monthly reporting on all service performance and supporting the Services in capacity planning to ensure sustained achievement of all targets. Plan and manage the implementation of projects to modernise services and to improve facilities and working practices to meet organisational and service delivery plans. Lead on service redesign and workforce modernisation programme of existing service to ensure successful integration and alignment of new service Lead on service transformation, overseeing significant and new service developments as required Ensure strong financial service performance against plans through identification of problems at an early stage and the initiation of corrective action Ensure effective communication systems are in place right through the services and between and across multidisciplinary teams, where relationships are key to the delivery of safe, effective and timely care to patients. Service Management Be responsible for the day to day efficient and effective operational management of all aspects of a designated service area, supporting the General Manager in all matters affecting the delivery of core divisional services. Support the Trusts performance management and be accountable for performance in this specialty against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required; Support clinical teams within the services to respond to operational issues on a day to day basis and ensure issues are swiftly resolved. To implement longer term solutions to issues raised, when required. These will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people and management of projects that deliver change. Contribute to the development of the strategic direction and annual business planning and to assist in the determination of policy and strategy with the Division. Work with Clinical Leads/Service Leads to develop and deliver high quality, responsive and cost effective services in line with national targets, audits and organisational objectives. Provide and develop a working environment and open culture which fosters high morale and commitment among all staff and promotes their well-being and personal development. Develop a strong understanding of the local and regional provision of cancer services outside the Trust and work with the clinical leads to react to changes in that provision to secure strong services within the Trust. Ensure the establishment and maintenance of good relationships and communication throughout the services, including the wider multi-disciplinary teams that play a role in delivery of the services, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered. Deal directly with key external stakeholders including NHS-England, Public Health England, local Commissioners, other external agencies and contractors as required. To contribute to and support any clinical/service related networks associated with Performance and Data Services. Support the production of accurate and timely information for the national targets & audits. Service improvement In collaboration with the Clinical/Service Leads and General Manager, facilitate service developments and projects. To work with administrative and clinical staff to achieve sustained improvements, including in the following areas: . Clinical quality . Patient satisfaction . Financial efficiency . Meeting local & national targets Monitor service improvement initiatives and associated work streams to support specific patient pathways. Performance Review and update administrative policies and procedures, and oversee the review and update of clinical guidelines, taking action as appropriate to enable continuous improvement of service quality. Receive written and verbal daily monitoring reports on patient pathways in relation to Waiting Times targets. Inform any delay/obstacle on the patient pathway, ensuring breach information is passed to the management team. Ensure effective partnership working with referring stakeholders to ensure timely responses. To agree activity levels with the General Manager and manage them to achieve targets. To ensure that the services meet pathway targets. Communication and Representation Promote a positive image of divisional services both externally and internally. Represent divisional services at Strategic, Trust and external meetings as required. Participate in and contribute to Trust wide initiatives and projects as appropriate and as directed.