Receptionist
| Posting date: | 17 December 2025 |
|---|---|
| Salary: | £13.01 per hour |
| Additional salary information: | £13.01 an hour |
| Hours: | Full time |
| Closing date: | 09 January 2026 |
| Location: | Whitby, YO21 1TX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1711-25-0002 |
Summary
Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Have the ability to use own initiative when dealing with patient queries and reporting to line manager where necessary. To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice. To provide holiday cover throughout the year for Reception where necessary. We are a recently merged practice to form Esk Valley Medical practice, primarily this job will be located at the Egton site, but working at the Danby site will be essential at times. As we are part of a 4 practice Primary care network, we may require cover at other practices. Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols. Fax and photocopy as requested. To recall patients for clinics. Providing clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Any other administrative tasks as requested by the Practice Manager. Reception Receiving patients consulting with members of practice team. Handing completed repeat prescriptions to patient and checking names and address. Appointments Process appointment requests for today and future appointments from patients by telephone and in person. Deal with visits requests. Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of practice area. Process repeat prescription request in accordance with practice guidelines. Telephone Have working knowledge of telephone system, during and after hours. Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Make coffee for doctors Any other tasks allocated by managers Stock Control Ordering appropriate quantities of goods via the wholesalers computer link. Checking goods as and when they are delivered and recording generic details. Returning incorrect goods to the wholesalers. Stocking shelves, refrigerators and other storage areas using rotation method. Removing out of date stock from the shelves, refrigerators and other storage areas. Disposal of returned unused medicines.