Support Lead
| Dyddiad hysbysebu: | 17 Rhagfyr 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Ionawr 2026 |
| Lleoliad: | CM2 0DZ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | City of Chelmsford Mencap |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Key Social Care Values and Approaches Required
The Support Lead must demonstrate understanding and use of:
• Person-centred thinking, planning and co-production
• Strengths-based and outcomes-focused practice
• Active Support approaches
• Positive Behaviour Support (PBS)
• Making Safeguarding Personal
• Supported decision-making and the relevant legislation
• Trauma-informed approaches
• Accessible communication methods (e.g., visual supports, Makaton, easy-read)
• Dignity in Care and principles of respect, choice, independence and inclusion
Key Responsibilities
A. Supporting Daily Operations
• With guidance from the Senior Support Leads, contribute to the smooth daily running of the Outreach Academy, ensuring a calm, welcoming and structured environment for service users.
• Coordinate room setup, ensuring care and learning areas are clean, safe, organised and well-equipped.
• Assist with planning and preparing daily activities, ensuring the environment and materials support engagement.
• Support end-of-day routines including tidying, updating records, and preparing spaces for the next session.
B. Direct Support and Person-Centred Practice
• Provide hands-on support to service users in learning activities, personal care, communication, and wellbeing.
• Promote independence, informed choice and participation using strengths-based and person-centred approaches.
• Apply Active Support to enable service users to take part in meaningful activities at their own level.
• Support service users with safe mobility, physical assistance and emotional reassurance as needed.
• Implement Positive Behaviour Support strategies and follow individual support plans consistently.
• Use accessible and inclusive communication methods to support understanding and engagement.
• Report queries or observations about changes in need, welfare or therapeutic strategies promptly to the Senior Support Leads.
C. Guiding and Supporting Staff, Students & Volunteers
• Line manage specialist support workers and volunteers and liaise with tutors and work placement students, providing positive support and guidance.
• Support new or less experienced team members by modelling good practice and helping them understand routines, expectations and values.
• Promote consistent delivery of person-centred, safe and responsive support.
• Pass on concerns, training needs or performance issues to the Senior Support Leads as appropriate.
D. Communication and Partnership Working
• Maintain respectful, clear and effective communication with service users, colleagues, families, carers and visiting professionals.
• Liaise with the Senior Support Leads to ensure appropriate learning and development opportunities are provided for work placement students.
• Help prepare and share information about activities, events and changes to routines.
• Attend meetings when requested to share observations on service users’ progress or needs.
• Build positive relationships that support collaborative working and respect professional boundaries.
E. Safeguarding, Safety and Risk Management
• Follow all safeguarding policies and immediately report concerns to the Senior Support Leads or designated safeguarding lead.
• Help complete or update risk assessments for activities, outings, and minibus use by sharing relevant observations.
• Promote safe working practices across all areas, including kitchens, activity rooms and outdoor spaces.
• Support emergency procedures and assist colleagues in responding appropriately.
F. Record-Keeping and Administration
• Maintain accurate attendance records for service users, tutors, volunteers and students.
• Alert the Senior Support Leads to unexpected absences in a timely manner.
• Under the guidance of the Senior Support Leads, complete daily care notes, medication logs, incident forms, daily de/brief records and other required documentation in a timely manner and to a good standard.
• Support the finance team by ensuring registers, attendance and transaction information is correct.
• Help create and maintain visual timetables, displays and communication materials.
G. Quality, Reflection and Development
• Participate in staff meetings, reflective practice discussions and quality reviews.
• Liaise with the Senior Support Leads to implement agreed changes to improve service quality and user experience.
• Take part in mandatory and specialist training, developing skills in PBS, communication approaches, MCA, first aid and safeguarding.
• Contribute ideas for enhancing activities, engagement, independence and wellbeing.
General Duties
• Adhere to and promote the charity’s Code of Conduct.
• Uphold confidentiality and data protection requirements at all times.
• Follow all organisational policies and procedures.
• Support trips and outings, ensuring safe supervision and meaningful participation.
• Carry out duties flexibly and collaboratively, contributing to an effective and positive team culture.
• Undertake any additional reasonable duties requested by the SMT.
The Support Lead must demonstrate understanding and use of:
• Person-centred thinking, planning and co-production
• Strengths-based and outcomes-focused practice
• Active Support approaches
• Positive Behaviour Support (PBS)
• Making Safeguarding Personal
• Supported decision-making and the relevant legislation
• Trauma-informed approaches
• Accessible communication methods (e.g., visual supports, Makaton, easy-read)
• Dignity in Care and principles of respect, choice, independence and inclusion
Key Responsibilities
A. Supporting Daily Operations
• With guidance from the Senior Support Leads, contribute to the smooth daily running of the Outreach Academy, ensuring a calm, welcoming and structured environment for service users.
• Coordinate room setup, ensuring care and learning areas are clean, safe, organised and well-equipped.
• Assist with planning and preparing daily activities, ensuring the environment and materials support engagement.
• Support end-of-day routines including tidying, updating records, and preparing spaces for the next session.
B. Direct Support and Person-Centred Practice
• Provide hands-on support to service users in learning activities, personal care, communication, and wellbeing.
• Promote independence, informed choice and participation using strengths-based and person-centred approaches.
• Apply Active Support to enable service users to take part in meaningful activities at their own level.
• Support service users with safe mobility, physical assistance and emotional reassurance as needed.
• Implement Positive Behaviour Support strategies and follow individual support plans consistently.
• Use accessible and inclusive communication methods to support understanding and engagement.
• Report queries or observations about changes in need, welfare or therapeutic strategies promptly to the Senior Support Leads.
C. Guiding and Supporting Staff, Students & Volunteers
• Line manage specialist support workers and volunteers and liaise with tutors and work placement students, providing positive support and guidance.
• Support new or less experienced team members by modelling good practice and helping them understand routines, expectations and values.
• Promote consistent delivery of person-centred, safe and responsive support.
• Pass on concerns, training needs or performance issues to the Senior Support Leads as appropriate.
D. Communication and Partnership Working
• Maintain respectful, clear and effective communication with service users, colleagues, families, carers and visiting professionals.
• Liaise with the Senior Support Leads to ensure appropriate learning and development opportunities are provided for work placement students.
• Help prepare and share information about activities, events and changes to routines.
• Attend meetings when requested to share observations on service users’ progress or needs.
• Build positive relationships that support collaborative working and respect professional boundaries.
E. Safeguarding, Safety and Risk Management
• Follow all safeguarding policies and immediately report concerns to the Senior Support Leads or designated safeguarding lead.
• Help complete or update risk assessments for activities, outings, and minibus use by sharing relevant observations.
• Promote safe working practices across all areas, including kitchens, activity rooms and outdoor spaces.
• Support emergency procedures and assist colleagues in responding appropriately.
F. Record-Keeping and Administration
• Maintain accurate attendance records for service users, tutors, volunteers and students.
• Alert the Senior Support Leads to unexpected absences in a timely manner.
• Under the guidance of the Senior Support Leads, complete daily care notes, medication logs, incident forms, daily de/brief records and other required documentation in a timely manner and to a good standard.
• Support the finance team by ensuring registers, attendance and transaction information is correct.
• Help create and maintain visual timetables, displays and communication materials.
G. Quality, Reflection and Development
• Participate in staff meetings, reflective practice discussions and quality reviews.
• Liaise with the Senior Support Leads to implement agreed changes to improve service quality and user experience.
• Take part in mandatory and specialist training, developing skills in PBS, communication approaches, MCA, first aid and safeguarding.
• Contribute ideas for enhancing activities, engagement, independence and wellbeing.
General Duties
• Adhere to and promote the charity’s Code of Conduct.
• Uphold confidentiality and data protection requirements at all times.
• Follow all organisational policies and procedures.
• Support trips and outings, ensuring safe supervision and meaningful participation.
• Carry out duties flexibly and collaboratively, contributing to an effective and positive team culture.
• Undertake any additional reasonable duties requested by the SMT.