Customer Service Adviser (Part-Time, Fixed-Term)
| Dyddiad hysbysebu: | 16 Rhagfyr 2025 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 08 Ionawr 2026 |
| Lleoliad: | Nottingham, Nottinghamshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | The University of Nottingham |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | REG269325X1 |
Crynodeb
Are you passionate about customer service and looking for a role that’s filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to join our Customer Services Team in University of Nottingham Libraries. To help deliver a full service, you will be required occasionally to work at different libraries across our Nottingham campuses. We know that having colleagues from a wide range of backgrounds is key to a good, supportive workplace and even better services. We are particularly keen to receive applications from those who are currently underrepresented in Libraries in the UK, such as racially minoritised people. As the first point of contact you will provide a warm welcome and a great customer experience both in-person and virtually. Once you are trained in our library systems and facilities (including IT systems, printers and AV equipment), you will be ready to respond to a broad range of queries and requests from students, academic staff and visitors. You will also help students become familiar with our libraries and services at certain times of year, such as induction. You will be confident responding to a range of queries and situations which are sometimes unpredictable. Good communication skills, the ability to work independently and as part of a team will be essential. You will be comfortable with a range of technology and able to pick up changes to our processes quickly. You will be keen to learn, developing your skills and sharing your knowledge to provide guidance and solutions. You will be able to demonstrate relevant experience working in a customer focused environment. We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.
These are part time, fixed term positions until 31 July 2026.
Each post has a specific timetable and applicants must be able to work all the hours as advertised per post. Please detail in additional information the posts that you want to apply for, listed in preference order.
Please note some training may occur outside these hours and it will include operating an evacuation chair down a staircase to respond to emergencies. You will also work one public holiday/University Closure Day per year.
We want to see the best possible version of you in your application. Please see our Libraries Customer Service Adviser Recruitment video at https://mediaspace.nottingham.ac.uk/media/t/1_jdj4s55c
To understand our recruitment process (including some handy tips and advice), please follow this link Understanding our application process - The University of Nottingham.
Hours of work
Position 1
21.75 James Cameron Gifford: Monday 5pm-10pm, Friday 8am-1pm, Saturday 9am-2pm, Sunday 9.15am-5pm.
Position 2
21.75 James Cameron Gifford: Sunday 9.15am-5pm, Monday 5pm-10pm, Tuesday 1pm-6pm, Wednesday at George Green Library 5pm-10pm.
If you are interested about this post, please click apply now and submit your application. Informal inquiries may be addressed to anna.pelekanou@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
These are part time, fixed term positions until 31 July 2026.
Each post has a specific timetable and applicants must be able to work all the hours as advertised per post. Please detail in additional information the posts that you want to apply for, listed in preference order.
Please note some training may occur outside these hours and it will include operating an evacuation chair down a staircase to respond to emergencies. You will also work one public holiday/University Closure Day per year.
We want to see the best possible version of you in your application. Please see our Libraries Customer Service Adviser Recruitment video at https://mediaspace.nottingham.ac.uk/media/t/1_jdj4s55c
To understand our recruitment process (including some handy tips and advice), please follow this link Understanding our application process - The University of Nottingham.
Hours of work
Position 1
21.75 James Cameron Gifford: Monday 5pm-10pm, Friday 8am-1pm, Saturday 9am-2pm, Sunday 9.15am-5pm.
Position 2
21.75 James Cameron Gifford: Sunday 9.15am-5pm, Monday 5pm-10pm, Tuesday 1pm-6pm, Wednesday at George Green Library 5pm-10pm.
If you are interested about this post, please click apply now and submit your application. Informal inquiries may be addressed to anna.pelekanou@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.