Practice Manager
| Dyddiad hysbysebu: | 16 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Ionawr 2026 |
| Lleoliad: | North Shields, NE29 0SF |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3676-25-0017 |
Crynodeb
The following are the core responsibilities of this post. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Human Resource Management: Develop, implement and consistently use HR and training policies Ensure the effective recruitment, selection and induction of new staff. Ensure recruitment procedures provide for appropriate checks on the suitability of staff offered employment and that staff personnel files contain records of references, qualifications, current professional registration and current medical indemnity certificates. Ensure clear and up to date contracts of employment, employment policies and procedures. Oversee the running of the staff appraisal scheme. Ensure the personal development and training of all staff. Ensure that all statutory requirements are fulfilled and adopt changes as and when they occur. Ensure confidentiality is always maintained and encourage professionalism in all staff. Policy, Planning and Strategy Review the organisation and developments within and outside the practice which will impact directly or indirectly. This includes involvement in local and national agencies which formulate and influence primary health care strategy. Maintain responsibility for developing and implementing a practice business plan. Explore innovative ideas for provision of services to suit the needs of the practice's population and the professionals working within the practice teams. Explore opportunities to optimise use of practice facilities, agree contracts and ensure appropriate legal requirements. Work closely with the other practices within North Shields PCN. Liaise with other local practices through the practice manager's forum if available and other relevant forums. Financial Management We have an internal finance team that is operationally responsible for finance reports, budgeting, claims and payroll. As practice manager duties focus more on strategic finance and governance but may include working closely with the finance team to: Ensure efficient working methods and best use of resources. Retain control of expenditure whilst ensuring necessary investment in resources. Ensure all income-generating opportunities are explored and maximised and maximum payments received for all initiatives. Ensure policies and procedures to protect the practice against fraud and financial mismanagement. Ensure appropriate control of the petty cash account Information Management and Technology Oversee and ensure the effective management of information within the practice and with outside agencies. Mange the practice's IT strategy Ensure the functioning and best use of the practice's clinical computer system and implement new software systems to aid the efficiency of the practice. Ensure that appropriate computer searches, audits and reports are carried out. Ensure the training of all personnel and users of the practice IT Systems Ensure maintenance of hardware and replacements as required. Lead on IT crisis prevention and develop systems to protect security of data. Ensure policies against the misuse of the internet and emails. Prepare business case for future changes or developments and explore all relevant avenues of funding. Oversee ongoing development of practice's website Ensure confidentiality of data and conformity to all relevant legislation. Operational Systems Ensure the effective and efficient working systems and operational systems within the practice. Review and ensure that all operational systems, including the telephone system, appointments system, messages, visits, results, prescribing systems, access, incoming mail, scanning, etc function at an optimum level at all times. Ensure the summarising of clinical information on to the patient medical records and summarising of notes is kept up to the necessary levels. Ensure the correct registration and deduction of patient records in line with recommended procedures. Liaise with the GPs and practice nurses regarding systems for the management of information systems to and from patients. Ensure systems under the Quality and Outcome Framework (organisational and clinical) Evaluate and implement enhanced services. Premises, Equipment and Stock Oversee processes for the maintenance, repair and cleaning of all practice premises and arrange estimates as necessary. Review best use of premises Ensure appropriate insurance of premises, equipment and stock. Ensure security measures of premises and personnel, including intruder alarms, fire alarms and panic buttons. Ensure adherence to health and safety and fire procedures throughout the practice and relevant training and updates are undertaken as required by all practice staff. Ensure risk assessments are regularly carried out and documented. Ensure that the purchase and control of supplies, drugs and equipment meets the current and future needs of the practice. Oversee infection control procedures. Manage the use by third parties of the premises and arrange for payment of a service chare where appropriate. Quality Improvement Advise the partners on action needed to maintain compliance with the CQC requirements to maintain highest standards and achievement. Manage the process by which the practice maintains registration under the CQC and support the partners through any inspection visits. Maintain practice policies and risk assessments to achieve CQC standards Monitor and develop the operation of the organisation as needed to ensure that the essential standards continue to be met by the practice. Implement and follow up any action or improvements required by the CQC in order to maintain registration. Patient Services and Practice Organisation Develop services which best serve the needs of the practice's patient population. Develop, maintain and market new and existing patient's services. Manage patient complaints as they arise and maintain a proactive culture around learning from them. Maintain and promote a focus on patient centred care. Obtain information from relevant patient forums and the patient participation group. Embrace links with other healthcare providers and social services. Ensure health promotion campaigns targeted to relevant groups. Initiate and participate in new policies and procedures to aim and improve practice organisation and provision of services to patients and ICB as required. Show respect and courtesy to patients and colleagues, maintain confidentiality of patient and other practice information at all times. Working occasional extra hours may be required. Working Relationships General practitioners Members of the practice/community nursing team Other members of the in house and aligned Primary Health Care Team eg Pharmacists, ANPs, Physician Associates, Mental health workers, Paramedics etc. Members of the practice reception and administrative team. Patients Outside agencies eg secondary care trusts, community services.