Business Support/Admin Assistant - Digital and IT
| Dyddiad hysbysebu: | 16 Rhagfyr 2025 |
|---|---|
| Cyflog: | £25,583 i £26,403 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ionawr 2026 |
| Lleoliad: | Reading, Berkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Reading Borough Council |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | RES0749 |
Crynodeb
12 months fixed term contract
This position is Office based
We’re looking for a proactive and organised Business Support / Admin Assistant to join our Digital and IT team. In this role, you’ll provide essential administrative and IT support to ensure smooth operations across the service.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
Your responsibilities will include:
Administering IT tickets logged by end users via ServiceNow.
Reviewing and triaging tickets to the correct assignment groups.
Keeping users updated on ticket progress at least every 7 days.
Resolving simple tickets, particularly those related to Line of Business applications.
Assisting with IT projects such as laptop and mobile phone refresh.
Supporting the wider Digital and IT service with administrative tasks.
About you
We’re looking for someone who is organised and has a keen interest in Digital and IT. You’ll need:
Good numeracy and literacy
Strong communication skills
Competent and accurate typing
Ability to use IT systems such as Word, Excel, and Outlook
Willingness to learn new IT systems
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Closing Date: Friday 2nd January 2026
Interview Date: Week commencing 12th January 2026
Interview Process: To be confirmed
This position is Office based
We’re looking for a proactive and organised Business Support / Admin Assistant to join our Digital and IT team. In this role, you’ll provide essential administrative and IT support to ensure smooth operations across the service.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
Your responsibilities will include:
Administering IT tickets logged by end users via ServiceNow.
Reviewing and triaging tickets to the correct assignment groups.
Keeping users updated on ticket progress at least every 7 days.
Resolving simple tickets, particularly those related to Line of Business applications.
Assisting with IT projects such as laptop and mobile phone refresh.
Supporting the wider Digital and IT service with administrative tasks.
About you
We’re looking for someone who is organised and has a keen interest in Digital and IT. You’ll need:
Good numeracy and literacy
Strong communication skills
Competent and accurate typing
Ability to use IT systems such as Word, Excel, and Outlook
Willingness to learn new IT systems
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Closing Date: Friday 2nd January 2026
Interview Date: Week commencing 12th January 2026
Interview Process: To be confirmed
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.