Senior Technical Support Officer - Radio
| Dyddiad hysbysebu: | 16 Rhagfyr 2025 |
|---|---|
| Cyflog: | £44,487 i £44,700 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Ionawr 2026 |
| Lleoliad: | Police Headquarters Valley Road, Portishead BS20 8QJ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Avon and Somerset Police |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
This role is currently eligible for a market supplement in addition to the basic salary to reflect determined market conditions. Eligibility for and value of Market factors are reviewed on an annual basis and are not contractual. It can be confirmed, therefore, that a market supplement at the rate of "£3000 (£pro rata)" per annum will be payable.
About the Role
We are seeking a highly skilled and motivated Senior Technical Support Officer with specialist expertise in radio devices to join our IT Directorate. This is a key technical role providing expert support, development, and analysis across our radio infrastructure and associated technologies.
You’ll be part of a dynamic team responsible for the design, installation, configuration, and ongoing support of IT services and devices, ensuring they meet agreed performance and ITIL standards. Your work will directly contribute to the stability, availability, and security of our critical communications systems.
Key Responsibilities
Provide technical support and development for radio devices and infrastructure
Install, configure, and maintain radio systems to agreed standards
Diagnose and resolve faults, implement upgrades and patches
Monitor performance and proactively prevent service issues
Contribute to the development of technical standards and documentation
Liaise with third-party suppliers and provide expert guidance
Support technical projects and deliver solutions aligned with strategic goals
Share knowledge and create documentation for re-use across the IT Directorate
Stay up to date with emerging technologies and industry best practices
Recommend and implement service improvements and risk mitigation strategies
What We’re Looking For
Proven experience in supporting and developing radio communication systems
Strong technical knowledge of IT infrastructure and device management
Familiarity with ITIL processes and service delivery standards
Excellent problem-solving and analytical skills
Ability to work collaboratively across teams and manage performance outcomes
Strong communication and consultation skills
Commitment to continuous improvement and innovation
Why Join Us?
Be part of a forward-thinking IT Directorate supporting vital police technologies
Work in a collaborative and inclusive environment
Access to professional development and training opportunities
Competitive salary and benefits package
Make a meaningful impact through technology
About the Role
We are seeking a highly skilled and motivated Senior Technical Support Officer with specialist expertise in radio devices to join our IT Directorate. This is a key technical role providing expert support, development, and analysis across our radio infrastructure and associated technologies.
You’ll be part of a dynamic team responsible for the design, installation, configuration, and ongoing support of IT services and devices, ensuring they meet agreed performance and ITIL standards. Your work will directly contribute to the stability, availability, and security of our critical communications systems.
Key Responsibilities
Provide technical support and development for radio devices and infrastructure
Install, configure, and maintain radio systems to agreed standards
Diagnose and resolve faults, implement upgrades and patches
Monitor performance and proactively prevent service issues
Contribute to the development of technical standards and documentation
Liaise with third-party suppliers and provide expert guidance
Support technical projects and deliver solutions aligned with strategic goals
Share knowledge and create documentation for re-use across the IT Directorate
Stay up to date with emerging technologies and industry best practices
Recommend and implement service improvements and risk mitigation strategies
What We’re Looking For
Proven experience in supporting and developing radio communication systems
Strong technical knowledge of IT infrastructure and device management
Familiarity with ITIL processes and service delivery standards
Excellent problem-solving and analytical skills
Ability to work collaboratively across teams and manage performance outcomes
Strong communication and consultation skills
Commitment to continuous improvement and innovation
Why Join Us?
Be part of a forward-thinking IT Directorate supporting vital police technologies
Work in a collaborative and inclusive environment
Access to professional development and training opportunities
Competitive salary and benefits package
Make a meaningful impact through technology
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.