Telecommunications Operator & Admin
| Dyddiad hysbysebu: | 15 Rhagfyr 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Rhagfyr 2025 |
| Lleoliad: | Bedford, MK42 9DJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9418-25-1494 |
Crynodeb
KEY RESPONSLITIES Effective delivery and discharge of Operator duties utilising the Trusts various Telephony systems and Unify platforms. Undertake lone working duties as part of a rotating shift pattern for long periods of time. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Basic Active Directory knowledge; Provide or receive complex/sensitive information i.e. I.T. Support, Major Incident, Deaf Help or other clinical/non clinical information to users; be able to communicate this information in a manner that it is understood. Collate, Input and maintain accurate information on Trust systems using Microsoft tools; Word and Excel with the ability to manipulate data to provide reports as and when required. Work independently or as part of the team, in a pressured environment with the ability to use own initiative where policy or procedure may be absent. Provide and receive routine information which requires tact or persuasive skills or where there are barriers in understanding via the main switchboard or face to face with patients, staff, relatives or service providers. Competent in Telecommunications support procedures and policies and be able to use own initiative and judgement when dealing with non-routine activities Progress chasing of faults with appropriate service providers. Netcall, Unify, Offer an efficient and friendly service within the department, ensuring that all calls are dealt with in a timely, respectful and efficient manner and in line with an appropriate operational level agreement. Answer telephone calls promptly in line with the Trusts telephone operator performance guide. Provide first point of contact for the Bedfordshire Deaf community 24 hours a day via designated email service to the main switchboard, liaising between the user and Bedford Hospital services on their behalf. Communicate clearly, over the telephone or face to face. Required to deliver complex information in a manner it is acknowledged and understood by others. The post holder will be expected to understand and recognise urgent messages and the need for appropriate response and action within the boundaries of the role. Required to communicate within situations that are often emotional and distressing. Ensure that the correct procedures are carried out in the event of any emergency or alarm call being communicated via the emergency hotline (2222) these include: Cardiac Arrest and all other clinical emergencies including paediatrics. Major Incidents & Bomb Threats. Security, Automated attack alarms, automated intruder alarms, automated temperature control alarms. Ensure that any call from the Ambulance Service or the Trusts Accident and Emergency Departments requesting the implementation of the Trust Major Incident plan is logged and procedure followed without delay. Liaise with local authority organisations in the event of a Major Incident. Ensure that any call regarding a Bomb Threat is recorded immediately and that the Bomb Threat procedures are adhered to at all times. The list of responsibilities above, are key primary requirements for the role: however, additional duties may be required to ensure patient and employee safety is met