Assistant Service Manager

Dyddiad hysbysebu:	15 Rhagfyr 2025
Cyflog:	£46,419.00 i £55,046.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£46419.00 - £55046.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	22 Rhagfyr 2025
Lleoliad:	369 Fulham Road, SW10 9NH
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9289-SC-215

Crynodeb

To support in the overall delivery of the NHS and Private ACU service, providing hands-onoperational day to day management to deliver services in line with expectations, taking timelycorrective action as required.2. Provide management direction and leadership to administration staff.3. Promote and maintain positive working relationships with consultants, clinical professionals,wards and hospital departments to ensure the smooth running of ACU within the Trust.4. Support the operational and senior managers with the investigation and co-ordination ofcomplaints. Ensure that corrective action is taken in response to patient feedback.5. Resolve any non-clinical issues arising on a day to day basis and escalate as appropriate.6. Attend local team meetings and cascade key messages to staff ensuring that effectivecommunication systems are in place7. Ensure effective clinic utilisation and capacity planning, identifying where there areinefficiencies or lack of capacity and take steps to address issues.8. Play a key role in ensuring effective systems of capturing high quality data are in operation andall datasets are submitted to a high level of accuracy in line with required timescales9. Manage small service changes or assist in wider change programmes as required ensuring thatthere is thorough planning, scoping, stakeholder engagement, patient communication andresource planning10. Proactively take steps to ensure compliance with internal and external governance and bestpractice requirements11. Design and implement audits of the service12. Assist the Head of Operations and Service Manager in the production, implementation andrevision of operational policies.13. Maintain and enforce all standards of documentation on all hospital systems, includingCompucare and Cerner, to ensure that all care episodes are entered, kept accurate and up todate Staff management1. Day to day supervision and management of the staff within the service to ensure that theydeliver an effective quality service to patients, actively managing poor behaviour, attendance,annual leave, sickness and performance, in line with Trust policies.2. Manage the staff rota for each area to ensure that appropriate cover is provided for each serviceas required3. Ensure that staff are correctly trained and that they understand their roles and responsibilities.4. Ensure that all staff have and dress in the appropriate uniform whilst at work5. Ensure that sufficient staff are adequately trained to be able to provide cross cover for theirrespective roles6. To assist in the appraisal and personal development process, setting appropriate objectives andreviewing staff as appropriate7. To be actively involved in recruitment processes for new staff8. Manage and monitor bank staff usage, ensuring that this is within the budget set out annually9. To coach the team to deliver exceptional care and service, ensuring that we are meeting allexpectations of the patients and Consultants and delivering on any timescales promised.Patient Experience1. Resolve any issues and complaints raised by patients, staff or clients as swiftly as possible, andto escalate these as appropriate if this is not possible.2. Investigate and draft complaint responses on behalf of the Operational Manager and implementchanges if needed.3. Attend the monthly quality meetings and make changes as necessary.4. Ensure that patient satisfaction questionnaires and other feedback is collected and monitoredon a regular basis.5. Work with the facilities and support team staff within the unit to ensure that the highest qualityservice is provided to the patients and clients.Administrative Responsibilities1. Maintain and enforce all standards of documentation on both Compucare, evolve, Cerner andMeditex to ensure that all care episodes are entered and kept accurate and up to date.2. Management of all patient information in line with data protection policies in place at the Trustincluding ensuring that all patients are recorded on both on systems.3. Provide daily activity reports to the Operational Manager.4. To keep updated on all Trust Policies and procedures by attending any advertised briefings asand when they arise.5. Ensure all CCG funding requests are submitted in a timely manner.Operational Management1. To support the Service Manager in the overall delivery of the NHS and Private ACU service,providing hands-on operational day to day management to deliver services in line withexpectations, taking timely corrective action as required.2. Provide management direction and leadership to administration staff.3. Promote and maintain positive working relationships with consultants, clinical professionals,wards and hospital departments to ensure the smooth running of ACU within the Trust.4. Support the service manager with the investigation and co-ordination of complaints. Ensurethat corrective action is taken in response to patient feedback.5. Resolve any non-clinical issues arising on a day to day basis and escalate as appropriate.6. Attend local team meetings and cascade key messages to staff ensuring that effectivecommunication systems are in place7. Ensure effective clinic utilisation and capacity planning, identifying where there areinefficiencies or lack of capacity and take steps to address issues.8. Play a key role in ensuring effective systems of capturing high quality data are in operation andall datasets are submitted to a high level of accuracy in line with required timescales9. Manage small service changes or assist in wider change programmes as required ensuring thatthere is thorough planning, scoping, stakeholder engagement, patient communication andresource planning10. Proactively take steps to ensure compliance with internal and external governance and bestpractice requirementsAssistant Service Manager, The Fertility Centre - Job description February 2021Chelsea and Westminster Hospital NHS Foundation Trust 711. Design and implement audits of the service12. Assist the Head of Operations and Service Manager in the production, implementation andrevision of operational policies.13. Maintain and enforce all standards of documentation on all hospital systems, includingCompucare and Cerner, to ensure that all care episodes are entered, kept accurate and up todate14. Provide management direction and leadership to all administration staff in the Unit.Financial Management1. Ensure that all patients receive an invoice on discharge2. To obtain full payment in advance from self-pay clients, and to obtain further advances asrequired to ensure that the Trust does not incur any debt.3. Ensure that cash is appropriately accounted for as per the cash handling policy, and to workwith the finance team to investigate any variations.4. Manage staff budgets and bank cover within the agreed constraints5. To carry out weekly checks to correlate Cerner and other systems to Compucare to ensure thatall income has been identified, invoiced and collected.6. To play an active role in identifying areas where expenditure can be reduced or further incomegenerated.7. Participate in business planning and identification of income generation and cost reductionschemes8. Undertake detailed analysis of specific projects/reports requiring high levels of analytical input9. Contribute to the production of performance information, taking a lead for specific projects.10. Support the development of Service Leads and the implementation of systems for successionplanningOther1. Ensure all communication, which may be complex, contentious or sensitive, is undertaken in aresponsive and inclusive manner, focusing on improvement and ways to move forward.2. Ensure all communication is presented appropriately to the different recipients, according tolevels of understanding, type of communication being imparted and possible barriers such aslanguage, culture, understanding or physical or mental health conditions.3. To keep updated on all relevant Trust Policies and procedures by attending any advertisedbriefings as and when they arise.4. To maintain statutory and mandatory training at the appropriate level for both self and directreports