Tenancy Sustainment Officer
| Dyddiad hysbysebu: | 15 Rhagfyr 2025 |
|---|---|
| Cyflog: | £33,818.10 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £33,818.10 per annum (Plus Regular User Mileage Allowance) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Ionawr 2026 |
| Lleoliad: | Rudheath, Northwich |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Weaver Vale Housing Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | WVHT15122025 |
Crynodeb
Job Title: Tenancy Sustainment Officer (Permanent)
Hours: 37 hours per week (to be worked flexibly in line with business needs)
Salary: £33,818.10 per annum (Plus Regular User Mileage Allowance)
Location: Based at Gadbrook Park, Northwich. / Working across core locations such as: Warrington and Cheshire.
Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)
The Opportunity
Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. We are seeking a motivated, reliable conscientious Tenancy Sustainment Officer, to offer support and advice to customers who are struggling to maintain their Tenancy. This is a crucial role to reduce the risk of more formal action being necessary and ensure tenancy sustainment.
What Will You Do?
• Provide outcome focussed support to promote successful Tenancy sustainment
• Provide support and advice to customers who are struggling to sustain their Tenancy to reduce the risk of more formal action being necessary and ensure tenancy sustainment
• To assess individual customer needs and develop realistic and achievable actions plans in collaboration with customers, enabling them to address issues they may face, this includes but is not limited to poor mental or physical health, addiction, social isolation, unacceptable property or garden condition
• Using a person-centred approach, adapt your response to both Neighbourhood and Customer need, to support wellness, thriving tenancies and communities and increase customer satisfaction
• To follow the Trust’s Equality & Diversity, Health and Safety, Data Protection, Safeguarding and Customer Services policies.
Minimum Requirements For This Role*
• A covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile (see below)
• 3 GCSE’s Grade 4-9 / A* - C or above (Including English) or equivalent level of qualification or experience
• Full clean UK driving licence
• Effective communicator, with a wide range of individuals, who may have diverse communication needs.
• Ability to work both independently and as a flexible team member
• Ability to organise and adapt to varying workloads and balance competing priorities
• Ability to manage confidential material and issues
• Experience of managing challenging situations, demonstrating empathy, sensitivity and diplomacy
• Experience of using professional curiosity to understand a customer’s needs.
• Ability to sensitively challenge concerning/risky behaviours which may put the customer or the Tenancy at risk.
Due to the nature of the role, a full current driving license and access to a car is essential. The role will also require the successful candidate to undergo an Enhanced DBS check.
In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.
Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.
*Please see Accountability profile for further information and requirements.
HOW TO APPLY:
Closing date for applications: Friday 23/01/2026 (12:00 hours)
(Please note: applications submitted after the deadline may not be considered. To avoid disappointment, apply early as the role may close ahead of schedule depending on applicant volume)
In person Interview and assessment date(s): Friday 30/01/2026
Please review the job Information pack (on our website: www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile.
Failure to provide the above will result in your application not being considered.
Previous applicants need not apply.
Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.
Disclaimer:
• We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
• We would love to respond to all unsuccessful applications but due to the number we receive this is unfortunately not possible. We will respond to all shortlisted applications within 3 weeks of a vacancy closing. If you haven’t heard from us during this time, we will not be pursuing your application any further.
• Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.
Hours: 37 hours per week (to be worked flexibly in line with business needs)
Salary: £33,818.10 per annum (Plus Regular User Mileage Allowance)
Location: Based at Gadbrook Park, Northwich. / Working across core locations such as: Warrington and Cheshire.
Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)
The Opportunity
Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. We are seeking a motivated, reliable conscientious Tenancy Sustainment Officer, to offer support and advice to customers who are struggling to maintain their Tenancy. This is a crucial role to reduce the risk of more formal action being necessary and ensure tenancy sustainment.
What Will You Do?
• Provide outcome focussed support to promote successful Tenancy sustainment
• Provide support and advice to customers who are struggling to sustain their Tenancy to reduce the risk of more formal action being necessary and ensure tenancy sustainment
• To assess individual customer needs and develop realistic and achievable actions plans in collaboration with customers, enabling them to address issues they may face, this includes but is not limited to poor mental or physical health, addiction, social isolation, unacceptable property or garden condition
• Using a person-centred approach, adapt your response to both Neighbourhood and Customer need, to support wellness, thriving tenancies and communities and increase customer satisfaction
• To follow the Trust’s Equality & Diversity, Health and Safety, Data Protection, Safeguarding and Customer Services policies.
Minimum Requirements For This Role*
• A covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile (see below)
• 3 GCSE’s Grade 4-9 / A* - C or above (Including English) or equivalent level of qualification or experience
• Full clean UK driving licence
• Effective communicator, with a wide range of individuals, who may have diverse communication needs.
• Ability to work both independently and as a flexible team member
• Ability to organise and adapt to varying workloads and balance competing priorities
• Ability to manage confidential material and issues
• Experience of managing challenging situations, demonstrating empathy, sensitivity and diplomacy
• Experience of using professional curiosity to understand a customer’s needs.
• Ability to sensitively challenge concerning/risky behaviours which may put the customer or the Tenancy at risk.
Due to the nature of the role, a full current driving license and access to a car is essential. The role will also require the successful candidate to undergo an Enhanced DBS check.
In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.
Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.
*Please see Accountability profile for further information and requirements.
HOW TO APPLY:
Closing date for applications: Friday 23/01/2026 (12:00 hours)
(Please note: applications submitted after the deadline may not be considered. To avoid disappointment, apply early as the role may close ahead of schedule depending on applicant volume)
In person Interview and assessment date(s): Friday 30/01/2026
Please review the job Information pack (on our website: www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile.
Failure to provide the above will result in your application not being considered.
Previous applicants need not apply.
Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.
Disclaimer:
• We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
• We would love to respond to all unsuccessful applications but due to the number we receive this is unfortunately not possible. We will respond to all shortlisted applications within 3 weeks of a vacancy closing. If you haven’t heard from us during this time, we will not be pursuing your application any further.
• Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.