Team Leader
| Posting date: | 12 December 2025 |
|---|---|
| Salary: | £30,451.0 to £35,000.0 per year |
| Additional salary information: | £30,451 per year + sleep-in allowance |
| Hours: | Full time |
| Closing date: | 02 January 2026 |
| Location: | Ivybridge, Devon, PL21 0SZ |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4755364_1765557816 |
Summary
Your new company
A leading care and support provider delivering specialist services for Deaf individuals across South Devon. The organisation is committed to promoting independence, inclusion, and equality through high-quality, person-centred care that respects the Deaf culture and communication needs.
A values-driven organisation dedicated to providing specialist support services that empower individuals to live independently and inclusively. Our focus is on delivering person-centred solutions that respect cultural identity and communication needs. With a strong commitment to quality, compliance, and innovation, we work in partnership with communities and professionals to create environments where people can thrive.
Your new role
As a Team Leader - Deaf Services, you will oversee the daily operations of specialist services supporting Deaf individuals. You'll lead and develop staff teams, ensure compliance is met, and champion Deaf awareness across all services. This role combines strategic leadership with hands-on involvement, including occasional frontline work and participation in the on-call rota. You will work closely with external partners and multidisciplinary teams to deliver outstanding outcomes for the people we support.
- Oversee the daily operations of Deaf services, ensuring high-quality and culturally appropriate support.
- Maintain accurate documentation and records in line with company and regulatory standards.
- Implement safeguarding policies and report concerns promptly.
- Work frontline as required, modelling best practice and reinforcing organisational values.
- Provide real-time coaching and feedback to staff during shifts.
- Line manage staff teams through supervision, mentoring, and appraisals.
- Promote Deaf awareness and ensure staff receive training in communication methods (e.g., BSL).
- Identify and address staff training needs, ensuring mandatory training completion.
- Conduct regular team meetings and follow up on action points.
- Support recruitment, induction, and probationary reviews of new staff.
- Participate in the on-call rota, responding to emergencies and incidents outside standard hours.
- Collaborate with multidisciplinary teams and external agencies to deliver person-centred support.
- Ensure adherence to medication policies, financial controls, and health & safety requirements.
- Plan and manage rotas to maintain safe staffing levels and prevent gaps.
- Monitor and manage staff annual leave, sickness absence, and rota compliance.
- Oversee financial management for individuals supported by the service.
What you'll need to succeed
- Strong leadership and operational management experience in care or supported housing.
- Knowledge of safeguarding, health & safety, and compliance standards.
- Excellent communication skills and commitment to accessible communication (BSL awareness desirable).
- Ability to manage and develop staff through supervision and performance management.
- Flexibility to work across multiple sites and participate in the on-call rota.
- Level 5 Diploma in Leadership and Management (or willingness to work towards it).
What you'll get in return
- Salary: £30,451 per year plus sleep-in allowance (£80.19 per night).
- Full-time, permanent contract (40 hours per week).
- Benefits include:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Language training (BSL) provided
- Life insurance
- Store discounts
- Opportunity to make a real difference in the lives of Deaf individuals and be part of a values-driven organisation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk