Clinical Information Systems Transformation Officer

Posting date:	12 December 2025
Salary:	£31,049.00 to £37,796.00 per year
Additional salary information:	£31049.00 - £37796.00 a year
Hours:	Full time
Closing date:	03 January 2026
Location:	Wakefield, WF1 3SP
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9378-QA01432

Summary

JOB SUMMARY This post will be responsible for facilitating clinical information system changes so as to ensure that the system setup and configuration is optimised to comprehensively support front-line operational service management and delivery (clinical & administrative). This post will also devise and develop role-based specific clinical information systems training materials based on agreed service changes and will deliver end user training to agreed training programmes accounting for essential IT skills, business continuity, data quality, information governance and information reporting considerations together with reinforcement of key messages. The post holder will provide expert clinical information systems specialist advice, guidance and best practice in fulfilling the duties of the role. KEY RESULT AREAS: (NB, TheTrust is moving towards introducing value based, generic Job Descriptions starting with clinical staff. Examplles of Generic Job Descriptions for bands 1-4 HCSW roles can be obtained from the Agenda for Change section of the HR department, Castleford Hospital, telephone 01977 605305. The duties of the post should be listed under the following sub-headings. An example of a generic duty, under each heading is provided below **). The postholder will: 1.1 Care/service/function provision: To engage and build close working relationships with front-line operational services (Trust wide) in order to develop a detailed understanding of existing business processes, issues and future requirements (including the identification of benefits) in respect of Trust clinical information systems usage. This requires the individual to fully immerse within the service area/care setting for dedicated periods of time covering both administrative and clinical service perspectives. To facilitate the business change process as part of the implementation of clinical information systems developments and service re-design. This includes the documenting of Current State business processes and the subsequent design/development of Future State business processes (incorporating business continuity, information governance, information reporting and data quality requirements) required to support operational service delivery and to ensure alignment and incorporation within localised training materials. The development of clinical information system documentation, e.g. clinical templates, assessments, care plans, rotas etc. thus ensuring that the clinical information systems are configured to meet the requirements of the service, including service specification needs as agreed with Commissioners so as to capture the necessary data to to comply with performance information reporting requirements. To design and develop service specific IT training based on the understanding of clinical information system and operational service requirements. This also includes the design and development of clinical information systems training materials (including locally developed training scripts/scenarios) in the context of and relevant to the service/functional area in question. This will form part of the preparations for necessary changes to clinical information systems, in readiness for go live and post go live operational system usage, incorporating data quality, business continuity, information governance and information reporting dimensions. To facilitate the delivery of clinical information systems training (including data quality, business continuity, information governance, information reporting and registration authority/smartcard considerations) to end users in across a variety of care settings, using modern delivery techniques that incorporate different learning styles As part of implementation activities for major changes to clinical information systems, the provision of initial post go live support to operational services, identifying any additional training requirements and to act as the initial point of contact during transition into operational services. This will require close liaison between operational service leads, IM&T colleagues and clinical information system supplier system specialists. To ensure that all training activity is fully documented in the Trust Learning Management System in order to facilitate reporting by user, team, service, BDU etc. To provide reports and statistics on training delivery progress to the Clinical Information Systems Transformation Manager as part of project process monitoring activities. Conduct impact assessments of future clinical information system upgrades based on clinical information system supplier provided changes/release notes and to subsequently review/revise training materials accordingly based on the changes to service operations. The development of user guides and quick reference guides for use by operational services, where appropriate. To prepare and deliver operational services end user training for the Trusts clinical information systems on an on-going basis in line with agreed operational training programmes and schedules that are available to staff (e.g. new starters). This will predominantly group training sessions but will also incorporate 1-2-1 based training where a defined need has been determined by operational service management. To manage the development, refresh and restore of clinical information system training environments for use during end user training. This will include ongoing maintenance so as to ensure that the training environments system configuration mirrors the live clinical information system environments as closely as possible and when new versions of clinical information systems are released. Ensure that training environments are equipped and adequately set up to support the delivery of training sessions adhering to Health & Safety guidelines. To provide training and support to system champions (designated service leads) and support service staff (e.g. ICT Service desk analysts) during the project implementation and during handover activities to operational services as part of transition arrangements. To identify and promote the benefits of the new clinical information systems to managers and staff (end users) during service re-design/transformational change workshops, engagement events, user forums, system demonstrations and end user training. Ability to identify and deploy new technological developments (enhanced system functionality and supportive IT tools) within operational business settings to provide service benefits and efficiencies. Advise operational service managers and end users on appropriate use of technology and clinical information systems so as to improve clinical practice. To conduct assessments of end user competency after end user training completion to enable appropriate clinical information system access levels to be granted. To participate in training events so as to maintain, develop and extend knowledge/ skills through relevant training to support professional/personal development. To monitor and assess the delivery of essential IT skills training undertaken by the Clinical Information Systems Support Analysts. In collaboration with the Clinical Information Systems Transformation Manager, this will involve opportunities for tutoring, mentoring and coaching staff to develop their training development skills and potential. To assess, develop and deliver essential IT skills training as required. 1.2 Working as part of a Team: Establish effective links with managers and staff across the Trust in all Directorates with regards to ensuring the pro-active identification of current and future service requirements in the use of Clinical Information Systems. Support the Clinical Information Systems & Interoperability Manager, Clinical Information Systems Manager and Clinical Information Systems Transformation Manager in promoting a culture within the Trust of the intelligent utilisation of the Clinical Information Systems. Lead or attend as required project team meetings, implementation groups, user forums to advise on development, problems and technical issues and questions that require specialist clinical information system input. Develop and maintain operational procedures/work instructions for own areas of responsibility in respect of carrying out duties associated with the role. This will also include contributing to IM&T departmental policies and procedures. Provide peer support 1.3 Managing Self: Participate in Trust-wide/Department level development programmes that are pertinent and appropriate to the personal development of the post holder so as to enhance their skills portfolio Identify and establish own personal development requirements and to actively contribute/participate in development reviews 1.4 Management Supervision and Support: Whilst this post does not have any direct line management responsibilities, there will be opportunities to provide coaching and mentoring support to junior colleagues within the department Deputise for the Clinical Information Systems Manager and Clinical Information Systems Transformation Manager as required and where appropriate in respect of clinical information systems business. For full details of the role please see the supporting documents attached.