Technician 3
| Dyddiad hysbysebu: | 12 Rhagfyr 2025 |
|---|---|
| Cyflog: | £19.38 i £25.15 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £19.38/hr PAYE OR £25.15/hr UMB |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Rhagfyr 2025 |
| Lleoliad: | City of London, London, EC4M 5SB |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4754998_1765524845 |
Crynodeb
Joina leading independent technology and services provider as an IT SupportEngineer.
Job Overview:
We are looking to recruit an IT Support Engineer responsible for Level 2/3 end‑user and deskside support across Windows/macOS devices, mobile platforms, and peripherals.
- Location: 33 Cannon St, London EC4M 5SB
- Daily Rate: A per hour rate, in-scope IR35, of £19.38/hr PAYE) OR £25.15/hr (via a Hays approved umbrella company)
- Contract Duration: 19-1-2025 to 19-01-2028
- Working Days: Monday to Friday onsite
Key Responsibilities:
- Provide end-user support for hardware/software issues (laptops, desktops, printers).
- Manage and resolve tickets using ITSM tools (ServiceNow).
- Collaborate with expert teams for incident analysis and resolution.
- Prepare and stage hardware using SCCM.
- Troubleshoot Windows 11 systems.
- Set up conference rooms and support management meetings.
- Perform physical installations (cabling, monitors, PCs, printers).
- Support mass IMAC (Install, Move, Add, Change) projects.
- Level 2/3 support for Windows/macOS, peripherals, and mobile devices.
- Troubleshoot OS, apps, drivers, profiles, VPN, Citrix, VDI, and printing issues.
- Support Microsoft 365 suite and identity/access via AD, Azure AD, Entra ID.
- Handle device imaging, provisioning, break/fix, and data protection.
- Manage incidents and requests in ServiceNow, meet SLAs, document root causes.
- Contribute to SOPs, runbooks, and knowledge base articles.
- Maintain CMDB/asset database, handle RMA/repairs, and ensure compliant disposal.
Key Requirements:
- ITIL-oriented (certification preferred).
- Strong analytical, organizational, and communication skills.
- Solid understanding of IT infrastructure and lifecycle.
- Fluent in English, team player, customer focused.
- Physically fit (able to lift 20-25 kg).
- Basic networking knowledge (IPv4/IPv6).
Working Conditions
- Onsite presence required.
- Shift work with occasional early mornings or after-hours.
- Physical handling of hardware equipment.
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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